Pas as you go pack not showing

ye12 · ‎15-10-2023

Hi. I recently topped up £10 to my EE account, and after purchasing the £10 pack it still says on the app and on the 150 messaging service that I have £10 topped up with no data. However, I can still use the internet when I turn on my mobile data, so clearly I have the pack activated. Please help.

XRaySpeX · ‎15-10-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ye12 · ‎15-10-2023

Your current balance as of today 12:35 is £10.01. Your last top up was £10.00 on 14/10/2023 at 12:24. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

XRaySpeX · ‎15-10-2023

You seem to have not bought a pack.

I think the data you are using is the free initial data you get with PAYG, just 50 MB I think.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ye12 · ‎15-10-2023

I’ve tried several times to buy a pack using the credit I topped up with, and when I confirm ‘PACK 10’ on the 150 messaging service, it replies:

Thanks, we've added a £10 Pack. It will start when you first call, text or go online and £10 will come out of your credit. To top up now go to ee.co.uk/topup

XRaySpeX · ‎15-10-2023

You could try sending a text (not to 150) & see if it triggers the pack as it says but if it doesn't it will reduce your credit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ye12 · ‎15-10-2023

I was thinking of doing something similar, but I don’t want to take the risk of spending my credit since it will cost me more to top up again.

I guess I could continue using the internet with my data on until the 50MB freebie you mentioned runs out, then see from there if I can trigger the pack?

XRaySpeX · ‎15-10-2023

That would seem sensible.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)