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Mobile data add on not working

Angiesue
Contributor
Contributor

I use pay as you go and bought a mobile data add on but it’s not working.

Bought before and they worked fine, so what’s changed as now won’t work.

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @Angiesue 

I recommend speaking to our Mobile Care team so they can look into this further for you.
Chris

View solution in original post

13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Angiesue
Contributor
Contributor

Thanks, I was wondering if I have a 3G sim,  and as 3G is getting faced out I now need a 4G sim to use mobile data.

Anyone had the same problem?

Katie_B
EE Community Support Team

Hello @Angiesue

Is your SIM an EE pay as you go SIM?

Does your phone show as connected to 4G?

Katie

Hi

it doesn’t show 3G or 4G at the top of my phone. My 30 days to use my data is running out and I haven’t been able to use any yet.

Katie_B
EE Community Support Team

Hi @Angiesue.

When did you get the SIM you are currently using?

What does texting AL to 150 report?

Katie

I got the sim 4 years ago.

sent AL to 150 yesterday and it tells me my balance and 

 You have 5.0GB remaining until 03/11/2023 for your 5GB data to use in the UK for 30 days

 

Katie_B
EE Community Support Team

Thanks for confirming @Angiesue

The SIM will connect to 4G. 

Are you able to make calls and texts OK?

Could you confirm if you are in the UK?

Katie

XRaySpeX
EE Community Star
EE Community Star

You have your full 5 GB data remaining but are not using it. Are you outside the UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Yes I can make calls and message and am in the uk.

i just text ADD DATA to 150 and got the following message I am not on a plan just pay as you and don’t want a plan.

EE Packs are not available on your current 3GEE plan. To upgrade to a 4GEE Pack you will need a new 4G sim and 4GEE Price Plan. If you're interested please visit your local EE store or dial 150 from your phone to discuss your options.