Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Voicemail

Why do I have to have credit to listen to my voicemail? I'm paying as you go and have a VM but I can't hear it as I haven't out credit on. I have no intention or topping up my phone yet- its unfair I have to pay to listen to a FREE service

Top up

I can't top my phone up, please help

Resolved! Adding PAYG to EE account & Changing PAYG pack

I just closed my pay monthly account with EE (which I've had for the last 5 years). I just bought a PAYG £15 pack with a new phone number. I want to move to a £10 pack but keep the same phone number as the one that came with the £15 pack. Is that pos...

Pay as go

Hello

tp-link 4G LTE M7350

Hello. I have just signed up to ee so I can use their PAYG data only sim for when I go traveling in France. What am I doing wrong? I have bought credit, but how do I put the add on package unto the sim? I go to buy add on, then the app tells me to l...

Barrage of text messages

I'm getting two or three texts an hour telling me I've run out of data, which I haven't and I have another pack lined up. I rang 150 and they passed it to technical support who said they will stop- but they have not. PLEASE MAKE IT STOP.

Resolved! My brother has died and has credit on his account

My brother has £43 credit on his pay and go phone ee will not refund this too me

Resolved! Pay as you Go Sim. New user can I recover lost credit - unfamiliar with EE rules

My wife has an LG phone used in emergencies only - she now discovers that the approximately £8.80 has disappear5ed from the sim and she is unable to use the phone now. We would like to re-open the number xxxxxxxxxxx - recover the credit and move on....

Re: Ee

"Additional payer authentication required to complete your payment"Hi, there is no option to approve. No visible buttons. Nothing at all. Can you advise of how to proceed? So frustrating.Many thanks, Brenda.

Resolved! Minutes and texts credit has disappeared.

In the last billing period, I used zero minutes and sent zero texts, but my account shows both at zero.