Unable to link my new PAYG sim to account

jwpayg_w · ‎11-10-2023

Hi, I ordered a PAYG sim £10 for 8G pack and received today.

When I try to link that to the EE account, it shows below error.

Please let me know how to resolve it?

And also when I plug in the sim to the phone, it said I don't have any create to make call. But I had already paid £10 when I order the £10 pack? I called the 150 hotline few times today but it is very difficult to get someone connected..... wait too long without anyone answer.

XRaySpeX · ‎11-10-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

jwpayg_w · ‎11-10-2023

It said £0 balance. But I paid £10 pack when I make the order online? So why?

XRaySpeX · ‎11-10-2023

Yes, but what else does it say, in full?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

jwpayg_w · ‎11-10-2023

Your current balance as of today XX:XX is £0.00. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE

Then when I login to my EE app or ee.co.uk/MyEE, I cannot link the new numbers to it. So it is a dead loop? lol.

XRaySpeX · ‎11-10-2023

You have no pack yet. When did you buy this SIM? It might take 24 hours to appear.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

jwpayg_w · ‎11-10-2023

I bought it 2 days ago on Monday 9th Oct and received the sim today.

XRaySpeX · ‎11-10-2023

The 24 hours would be from when you 1st activated it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

jwpayg_w · ‎11-10-2023

Thanks, let me check if that works tomorrow

Leanne_T · ‎11-10-2023

Please let us know how you get on @jwpayg_w

Leanne 🙂