Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay as you go sim

Bought an ee SIM card, tried to top up online but it won’t link the SIM card

Won't lete top up as no credit

Resolved! My EE Pay as you go 4g sim card isnt working on my samsung s7

My Samsung s7 says sim not provisioned and doesnt work i have even reseted my phone and i cant get a new one as the website doesnt allow me

Top up

I have topped up 15pound an it’s saying balance is zero

I was charged twice for a £15 refill, how do I get a refund.

I was charged twice for a £15 refill, how do I get a refund. I want to return the money back to the card

Change sim numbers

Hi I've just had to buy a new sim card from the shop as my ex stole my other sim but is it possible that I could change this new number to my old one? If yeah could someone tell me how please.

Try top up pay go on phone

I am trying top up for father who as pay go phone but every time I tryed said can’t take top up now

Resolved! Content Lock Removal

Hello, please can you confirm that your EE stores can turn off content lock from a Pay As You Go phone?I do not have a credit card, but have twice been into my local store (with ID to prove my age) but have twice been told that I need a credit card t...

Resolved! can anybody tell me if I can use a orange mobile number long time ago?

Hi there. I have had a very attract tive orange mobile number 12 years ago in the UK using pay-as-you-go. When I left UK, i keep that number and sim card with me and have not used it these years. Now I will come back to work in the UK, so I want to u...