Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Subscription Pack & 5G

I have a subscription pack so should I be able to get & use 5G when it and about as it does not seem to be available to me when others on EE in the same location are using the service?

Cctv camera

I have just bought a cctv camera and put a pay as you go sim in it 20gb does anyone know how I can view how much data I have left on it please

Understanding charges

I have a payg £10per month subscription I have unlimited texts and 8gbs of data so why have they taken £10:40 from my subscription???

Lost voucher receipt

Hi I had bought EE voucher at Tesco supermarket on 15/8 . I wonder if I have any help so I can have my credit

Resolved! Want to 'start a conversation' but panel will not let me type.

Want to top up my wife's EE mobile phone

Campervan router connection issues

We are away in Spain in our motorhome. Router in motorhome with EE SIM. We are all struggling to connect to it. It has data, lots! When we try to sign in it's asking for a roaming payment to access data. We have roaming switched on on our devices. P...

PAYG sim advice

I need to get a replacement sim for one which hibernated and is now invalid. It needs to be one that is only topped up as required and not a subscription pack. It is for a Doro phone used by my parents for emergency use, so no data etc is required....

Resolved! credit

Hi allThe EE website is telling me that my data pack which costs £10 won't renew because there isn't enough credit in my account but the same site is also telling me I have £15.15 credit. I've tried texting now to 150 to restart my pack but it's stil...

Resolved! Chargeable activity - Reload

Hi,Is reload (top-up) alone is considered as an chargeable activity? I would like to keep my line active beyond 179 days and thought of just reloading it before it hits 179 days.

Resolved! New sim card

Hi I've got a new sim card because I want to change my phone number and the one I am carrantly using has credit on how do I transfer credit from my old number to my new number.