Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pack not renewed

I topped up my account last night but is not renewed ! It’s saying that I don’t have enough credit to renew, but there is enough credit

subscription pack

the data ran out on my pack (I use it only for data with a dongle so please don't tell me to call anyone) and I renewed the pack early but still no data - I paid 40 pounds for an add on of unlimited data for 30 days. I still have no data and EE have ...

Resolved! Roaming

Hello. I am leaving soon for a family holiday in Greece. I am a £10 (8GB) subscription user. How do I enable step by step roaming in Greece...?

Getting subscription pack from Top up credit

Hi, I have just bougt my EE line and topped up £15. Now I need to convert to a subscription pack but it’s failing to go through. What should I do please??

Packs

My EE pack has not automatically renewed even though I have enough credit. It wants me to top up again to renew it. But I already topped up with enough credit. Who can help me fix this now??

Resolved! How to get a new £5 PAYG SIM

I already have a £5 PAYG SIM card but need to renew the SIM for a smaller one to fit new phone. You don't sell the £5 any more but I do not want to pay any extra. How do I get a new £5 SIM?

Resolved! SIM card pay as you go

Hi I have a pay as you go SIM card I bought a couple of years ago and I am trying to now use it however it’s not working can you help

Taking money

I keep trying to top up and send a message and ee is taking the money (all of it) and not sending my message, what is going on?

Resolved! Pack problem

Do i buy 30f pack on app. Im nów at germany and when i try to use internet i see text plz log your operator, next i go to Czech republic and same problem. On my app i ser that i got active pack and i shoud have internet but dont have. Cant use and da...

Resolved! Roaming charges

Bought a 20 pound data pack, promised by ee worker that it would work in Greece with no extra charges and now it wants £10 per week for me to use