Pay As You Go SIM Safe Search

Bleach · ‎10-10-2023

I visited an EE store today in order to buy a Pay As you go Sim for my TP Link Mifi . I asked the shop assistant to remove any age related restrictions on my sim/account. I am now using the SIM but Safe Search is enabled and can not be changed on my iPad/iPhone. How do i get the SIM to remove age related restrictions. It’s a 30 mile trip to the EE store.

XRaySpeX · ‎10-10-2023

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Bleach · ‎10-10-2023

you didn’t read my question - i was in an EE store …

Christopher_G · ‎10-10-2023

Hi @Bleach

Sorry to hear that the content lock wasn't removed when you asked it to be.

The two options that @XRaySpeX outlined are the options for you to remove the content lock. If you have a credit card, you can call to get it removed.

Chris

XRaySpeX · ‎10-10-2023

I did!
I gave you an alternative to an EE Store if you have a credit card.
The EE Store should have removed Contact Lock if you showed them suitable ID proving you were over 18.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Bleach · ‎10-10-2023

‘ Suitable ID ‘,- Im 67! , so visually older than 18, the shop assistant should have done what I asked - I do not own a Credit Card .. so what do i do now?

Chris_B · ‎10-10-2023

@Bleach Safe search by Google has nothing to do with EE and you can change that yourself.

content lock is an age related restriction on EE accounts to block inappropriate content to under 18s.

So is it safe search or content lock ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Bleach · ‎10-10-2023

It don’t know , thd message says ‘ you cannt change your safdcsearch settings at the moment because someone else like a parent, administrator controls settings on yoyr network …. this only happens when i’m using an EE pay as you go sim