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Dominik93
Visitor

I wanted to buy internet for £20 50giga using the application and cards. And it took £20 from my bank account for 8G how do I fix it?

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

@Dominik93 : When did you buy that PAYG SIM? Have you bought 50GB £20 pack before? If not, what was the last pack you bought?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@XRaySpeX wrote:

@Dominik93 : When did you buy that PAYG SIM? Have you bought 50GB £20 pack before? If not, what was the last pack you bought?


 

I want more giga Internet 

Katie_B
EE Community Support Team

Hi @Michal43

Welcome to the community. 

Are you a pay as you go or pay monthly customer?

Katie