App support

Robbiet1 · ‎07-10-2023

I’m having problems with the my ee app. I just want to too up a payG sim, when I click on top up it redirects to the website with button to top up, only a button telling me to install the app. Click on it and the cycle begins again.

this is the same issue with many areas of the app, already logged in, then redirects to the website within the app browser, asks to log in then redirects back to the app.

the app seems a bit pointless as almost every function requires a redirect to the website.

XRaySpeX · ‎07-10-2023

@Robbiet1 : Try using Fast Top-Up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Robbiet1 · ‎08-10-2023

Thanks yeah that works. The problem with the app is still an issue though.

Leanne_T · ‎08-10-2023

Hi @Robbiet1

Can you access all features and view details if you log into your My EE account through a web browser?

Leanne.

Robbiet1 · ‎08-10-2023

Hi Leanne, yes I have, it re-directs me to download the app again with no option to top up.

Leanne_T · ‎08-10-2023

I see @Robbiet1

Have you recently registered the My EE account?

Can you view your allowance details?

Leanne.