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Re credit

Shaina2020
Visitor

‎12-10-2023 08:39 AM

Hi I've just top up £20 and I'm on holiday in Portugal but when I try and ring it says I've got no credit 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎12-10-2023 10:45 AM

Hi @Shaina2020 

Thanks for coming here. 

Do you have an active subscription pack? 

Have you received a text to add a Roam like Home add-on? 

Full details can be found in our Pay As You Go charges for roaming in the EU | Help | EE

Leanne 🙂

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎12-10-2023 12:13 PM

@Shaina2020 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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