Unable to link my new PAYG sim to account

[jwpayg_w]

Hi, I ordered a PAYG sim £10 for 8G pack and received today.

When I try to link that to the EE account, it shows below error. 

Please let me know how to resolve it?

And also when I plug in the sim to the phone, it said I don't have any create to make call. But I had already paid £10 when I order the £10 pack? I called the 150 hotline few times today but it is very difficult to get someone connected..... wait too long without anyone answer.

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[jwpayg_w]

It said £0 balance. But I paid £10 pack when I make the order online? So why?

[XRaySpeX]

Yes, but what else does it say, in full?

[jwpayg_w]

Your current balance as of today XX:XX is £0.00. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE

Then when I login to my EE app or ee.co.uk/MyEE, I cannot link the new numbers to it. So it is a dead loop? lol.

[XRaySpeX]

You have no pack yet. When did you buy this SIM? It might take 24 hours to appear.

[jwpayg_w]

I bought it 2 days ago on Monday 9th Oct and received the sim today.

[XRaySpeX]

The 24 hours would be from when you 1st activated it.

[jwpayg_w]

Thanks, let me check if that works tomorrow

[Leanne_T]

Please let us know how you get on @jwpayg_w 

Leanne 🙂