11-10-2023 02:06 PM
Hi, I ordered a PAYG sim £10 for 8G pack and received today.
When I try to link that to the EE account, it shows below error.
Please let me know how to resolve it?
And also when I plug in the sim to the phone, it said I don't have any create to make call. But I had already paid £10 when I order the £10 pack? I called the 150 hotline few times today but it is very difficult to get someone connected..... wait too long without anyone answer.
11-10-2023 11:12 PM
Hi, my £10 pack is activated now (for some reason, I need to top-up and keep a £10 credit balance before £10 pack I paid before can be used. A bit confusing)
However, I still cannot link the number to my EE App account. Still got this error message when I try to link.... So I cannot manage the number in the App or My Account.
12-10-2023 08:47 AM
Hi @jwpayg_w
If you are unable to link the account today, please call us on 150 and the team will be happy to help get the account linked 🙂
Leanne.