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Cannot top up by apps

hpp
Visitor

‎13-10-2023 08:06 AM

Hiya, 

I have 3 mobile numbers under my name. One is monthly fee and the others two are pay as you go.

I want to top up those PAYG Sims but only one can add on the number ended with 343. The number end with 349 cannot be top up. 

 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎13-10-2023 09:19 AM

Hello @hpp. 

Welcome to the community. 

Are you receiving an error message when trying to top up the number ending in 349 or can this not be topped up cause it can't be linked?

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎13-10-2023 03:51 PM

Try using Fast Top-Up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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