Mobile data add on not working

[Angiesue]

I use pay as you go and bought a mobile data add on but it’s not working.

Bought before and they worked fine, so what’s changed as now won’t work.

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Angiesue]

Thanks, I was wondering if I have a 3G sim,  and as 3G is getting faced out I now need a 4G sim to use mobile data.

Anyone had the same problem?

[Katie_B]

Hello @Angiesue. 

Is your SIM an EE pay as you go SIM?

Does your phone show as connected to 4G?

Katie

[Angiesue]

Hi

it doesn’t show 3G or 4G at the top of my phone. My 30 days to use my data is running out and I haven’t been able to use any yet.

[Katie_B]

Hi @Angiesue.

When did you get the SIM you are currently using?

What does texting AL to 150 report?

Katie

[Angiesue]

I got the sim 4 years ago.

sent AL to 150 yesterday and it tells me my balance and 

 You have 5.0GB remaining until 03/11/2023 for your 5GB data to use in the UK for 30 days

[Katie_B]

Thanks for confirming @Angiesue. 

The SIM will connect to 4G. 

Are you able to make calls and texts OK?

Could you confirm if you are in the UK?

Katie

[XRaySpeX]

You have your full 5 GB data remaining but are not using it. Are you outside the UK?

[Angiesue]

Yes I can make calls and message and am in the uk.

i just text ADD DATA to 150 and got the following message I am not on a plan just pay as you and don’t want a plan.

EE Packs are not available on your current 3GEE plan. To upgrade to a 4GEE Pack you will need a new 4G sim and 4GEE Price Plan. If you're interested please visit your local EE store or dial 150 from your phone to discuss your options.