Error code 10
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
14-10-2023 06:22 PM
Hi, I think I got account locked because I can't send messages and make calls.. every time I send SMS I get this error 10.I tried to change my network manually but didn't work. I top up credits today on my account but can't buy add-on or make a new plan.
It might be because I had to travel recently and didn't use my account for a while, but I need it back because I'm locked from the majority of my services.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
14-10-2023 06:23 PM
I tried to call 150 and send BALANCE but it says I don't have enough credits.
Thank you
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
14-10-2023 06:42 PM
@kvlmv : Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
14-10-2023 07:20 PM
Thanks for replying!!
I've tried a few times to buy a new Pack and Add-on with my EE balance and my card as well but I'm still getting this error:
"What happened?
Sorry, we were unable to complete your request right now. Please try again later."
I called few numbers starting with 084 or 087 (chargeable numbers) but no success.. I can easily buy a new SIM card from another company but I will lost few services I've subscribed already and its a bit of a pain.
I might have to give them a call tomorrow and try to reinstate my account.. as soon as I get the answer I will come back with the solution.
Thanks for helping!!

- 404 error. Paid £30. No email confirmation in Orders
- Can't buy a pack or activate EE SIM – keep getting errors in Pay as you go
- Linking Mobile & Broadband accounts in EE app and website
- Cannot access my online account/app in EE app and website
- ordered a phone 2 days, got a thanks for order email, tracking timed out in Orders