Mobile data add on not working

[Angiesue]

I use pay as you go and bought a mobile data add on but it’s not working.

Bought before and they worked fine, so what’s changed as now won’t work.

[Angiesue]

Any solution to this found yet please?

[Christopher_G · Accepted solution]

Hi @Angiesue 

I recommend speaking to our Mobile Care team so they can look into this further for you.
Chris

[Angiesue]

Got this sorted by great customer service agent Kim.

It was as I thought needed to upgrade my sim to 4g which was sent very quickly.

[James_B]

That's great @Angiesue 

Thanks for letting us know. 🙂
James