Mobile data add on not working

Angiesue · ‎08-10-2023

I use pay as you go and bought a mobile data add on but it’s not working.

Bought before and they worked fine, so what’s changed as now won’t work.

Christopher_G · ‎09-10-2023

Hi @Angiesue

I recommend speaking to our Mobile Care team so they can look into this further for you.
Chris

View solution in original post

XRaySpeX · ‎08-10-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Angiesue · ‎08-10-2023

Thanks, I was wondering if I have a 3G sim, and as 3G is getting faced out I now need a 4G sim to use mobile data.

Anyone had the same problem?

Katie_B · ‎09-10-2023

Hello @Angiesue.

Is your SIM an EE pay as you go SIM?

Does your phone show as connected to 4G?

Katie

Angiesue · ‎09-10-2023

Hi

it doesn’t show 3G or 4G at the top of my phone. My 30 days to use my data is running out and I haven’t been able to use any yet.

Katie_B · ‎09-10-2023

Hi @Angiesue.

When did you get the SIM you are currently using?

What does texting AL to 150 report?

Katie

Angiesue · ‎09-10-2023

I got the sim 4 years ago.

sent AL to 150 yesterday and it tells me my balance and

You have 5.0GB remaining until 03/11/2023 for your 5GB data to use in the UK for 30 days

Katie_B · ‎09-10-2023

Thanks for confirming @Angiesue.

The SIM will connect to 4G.

Are you able to make calls and texts OK?

Could you confirm if you are in the UK?

Katie

XRaySpeX · ‎09-10-2023

You have your full 5 GB data remaining but are not using it. Are you outside the UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Angiesue · ‎09-10-2023

Yes I can make calls and message and am in the uk.

i just text ADD DATA to 150 and got the following message I am not on a plan just pay as you and don’t want a plan.

EE Packs are not available on your current 3GEE plan. To upgrade to a 4GEE Pack you will need a new 4G sim and 4GEE Price Plan. If you're interested please visit your local EE store or dial 150 from your phone to discuss your options.