Community Activity

Replacement WiFi7 for EE Smart Hub Pro and extenders

I have recently had installed the Busiest Home Bundle which is 1.6GB FTTP with a Smart Hub Pro and three WiFi extenders. The problem is that this is supposed to support up to 190 WiFi devices but it will not support more than about 30. EE have invest...

tnj by Investigator
  • 30 Views
  • 3 replies
  • 1 Helpful

EE Wifi showing as open network

Hi, I have read a few articles but none really answered my question. So my router is transmitting the open EE WiFi channel - I have opted out of EE WiFi but it’s still here despite opting out and resetting the router etc - there’s no physical setting...

qucharsky by Established Contributor
  • 255 Views
  • 17 replies
  • 9 Helpful

sponsorship/ marketing

Hello everyone. I was looking for the sponsorship/ marketing departments in the Head Office. I want to enquire about sponsorship after speaking to an EE Colleague on my way to London. Kind regards 

Netflix activation problem

Just joined EE and broadband/TV activated 15/04/24. Been trying to activate Netflix which should be included in my TV package, I didn’t receive any activation email when I took the contrac.Link in welcome letter (EE.co.uk/go/partneractive) not workin...

Colin131 by Explorer
  • 3048 Views
  • 13 replies
  • 7 Helpful

Why do I see a open EE WiFi being shown

I have notice recently that my smarting plus shows a EE WiFi SSID on the list of WiFi available routers. How do I get my hub to turn this off I have opted out of using Ee WiFi Hotspot but my router shows this open EE WiFi. 

FAM0422UK by Investigator
  • 68 Views
  • 5 replies
  • 0 Helpful

Bills

I can’t get into my bills, the app is not showing any current bill (I’ve tried deleting & reinstalling) and when I try to look on the website it just says it can’t show my plan right now. I need to know how much the bill is! 

EE App Problems

Hi.I recently upgraded my broadband to Smart Hub Pro.When i try to use any of the features on the ee app to manage my broadband, I get one of two error messages "We cannot show "insert feature" right now. Refresh or come back later when we've fixed i...

Unable to see bill

My bill was higher this month than normal but when i go to manage bill to verify why it keeps telling me it's unable to show me this month's bill. please help how i can get round that to see my bill ? 

AMG07 by Explorer
  • 134 Views
  • 5 replies
  • 4 Helpful

Can't receive text messages

It's been over a month now I cannot receive text messages. I can receive calls, send texts and make calls. I've tried resetting network, reset phone, deleted old messages. Tried another sim in my phone and it works fine. I cannot receive verification...