Closing adjustment

[AMDSEO]

Hi,

EE deducted £9 from my account in the name of Closing adjustment.

What is meaning of closing adjustment?

After that my sim is roaming but unable to receive texts.

Please guide/help to solve this.

[James_B]

Hi @AMDSEO,

Welcome to the EE Community. 🙂

Have you given notice to cancel your plan?

James

[AMDSEO]

no

[James_B]

Is the payment listed on your latest bill in the EE app @AMDSEO?

James

[AMDSEO]

no sir

[AMDSEO]

sir i just want this information i dont need money please tell why this. After that my sim is roaming but unable to receive texts.

[James_B]

Hi @AMDSEO,

Is it a pay as you go account?

Was the payment debited from your EE account credit?

James

[AMDSEO]

yes sir its a pay as you go and cut from my ee credit.

[Katie_B]

Thanks for confirming @AMDSEO. 

I am not sure why the charge is showing as closing adjustment. 

Before the amount was deducted could you use your SIM abroad OK?

Have you been able to contact our customer care team?

Katie