top up

[Louissa]

Hi, My son 's phone is out of data, I have top up money for him already but his upcoming subscription is on 29 October, what can he do to start the subscription now? He cannot send a text message because he had no data, thank you

[Chris_B]

@Louissa  You don’t need data to send a text these are different things.  He just needs to text NOW to 150 to start his pack early.   

[Louissa]

Thank you Chris, we have successfully activated the subscription today. However, if the data run out before the upcoming payment date, which is 30 days from today , that is 14 November, can we text NOW to 150 again to top up manually?

[Christopher_G]

Yes, texting NOW to 150 will start your next pack early, @Louissa 

Chris

[Louissa]

Thank you very much Chris, it means we can text NOW to 150 anytime we wish to add (top up) the data , am I right? And we can even repeatedly doing so within the 30 days before the next payment date, right? 

[Katie_B]

Hi @Louissa. 

You will need the credit available when texting NOW to 150. 

This will start your pack before your refreshment date. 

Katie

[XRaySpeX · Accepted solution]

You can't text NOW to 150 until you have bought the pack to start now & you can't buy the pack until you have topped up enough money credit to buy it.