Top up question!

JBNC · ‎19-10-2023

Hi, I added an E Sim when I used my American Apple phone when I visited the UK. I took out a 30 day subscription as that was all I needed. It was unlimited text and calls and some data. I am visiting again soon and I would like to top up. If I add money via Top Up, does that give me just phone calls, text and data but at standard rates? I can see under 'your allowances' I can add data for 30 days, but is that just data or include calls and texts? If I click, 'data, minutes or text' - from you allowances - they all shows as data add ons, not calls or texts. I am not sure if to 'top up' 'add on' or both.

My ideal is 30 days of calls and texts and some data - I won't be using the phone a lot for calls, mainly for emergencies, the odd text and Apple Maps when driving. The rest will be WiFi. I don't mind changing my number, so is it best to start again on a new esim? Or top up what I have? Any advice is appreciated! Many thanks.

XRaySpeX · ‎19-10-2023

If you top up enough, it will buy the same pack as before. If you don't top up enough for the pack you may use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

However, When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You can't have an eSIM on PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎19-10-2023

If you top up enough, it will buy the same pack as before. If you don't top up enough for the pack you may use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

However, When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You can't have an eSIM on PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

JBNC · ‎22-10-2023

Thanks so much! I would be around 7 months since I last did a chargeable action.

XRaySpeX · ‎22-10-2023

Then your SIM has gone into hibernation & you would need to call CS to get it reactivated.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)