Top up question!

[JBNC]

Hi, I added an E Sim when I used my American Apple phone when I visited the UK.  I took out a 30 day subscription as that was all I needed. It was unlimited text and calls and some data.  I am visiting again soon and I would like to top up.  If I add money via Top Up, does that give me just phone calls, text and data but at standard rates?  I can see under 'your allowances' I can add data for 30 days, but is that just data or include calls and texts?  If I click, 'data, minutes or text' - from you allowances - they all shows as data add ons, not calls or texts.  I am not sure if to 'top up' 'add on' or both.

My ideal is 30 days of calls and texts and some data - I won't be using the phone a lot for calls, mainly for emergencies, the odd text and Apple Maps when driving.  The rest will be WiFi.  I don't mind changing my number, so is it best to start again on a new esim? Or top up what I have?  Any advice is appreciated!  Many thanks.

[XRaySpeX · Accepted solution]

If you top up enough, it will buy the same pack as before. If you don't top up enough for the pack you may use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

However, When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You can't have an eSIM on PAYG.

[JBNC]

Thanks so much! I would be around 7 months since I last did a chargeable action.  

[XRaySpeX]

Then your SIM has gone into hibernation & you would need to call CS to get it reactivated.