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Website and app are terrible .

dr-spooons
Explorer

‎21-10-2023 11:02 PM

Trying to top up my or my son's phone, or move to new subscription pack. Always some page is broken or not working now. Or it crashes when returning from payment authorization.

Or it puts money in wrong number. 

Or now on the 9£ subscription pack, takes 10£ and doesn't top up.

Had to call 3 times. Staff agree website is not good.

Really how can it be so bad. ?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎21-10-2023 11:07 PM

@dr-spooons : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is his mobile no. & it doesn't remember your card details.

Text ALL PACKS to 150 from it & choose your new pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful