Packs and PAYG Balance

Dingdongbell · ‎20-10-2023

Until now I have used my phone for a few calls and mostly SMS. For various reasons I have topped up my PAYG balance so that it currently stands at about £70.

However, I'm considering buying one of the monthly packs (£5 or £10, probably), as I need data to send various things.

It isn't clear what happens to my PAYG Top-up balance if I buy a pack. Does the PAYG balance stand, and the pack added on, so that I have my £70 of calls and SMS plus whatever data, sms and calls come with the pack? Can I use my PAYG credit balance to pay for the packs? I have looked and cannot find anything definite about this on the EE site.

XRaySpeX · ‎20-10-2023

Your PAYG balance is used to pay for the pack & so it gets reduced each time you buy a pack, e.g. from £70 to either £65 or £60 for the £5 or £10 pack respectively.

Note that unless you stop your pack these packs are auto recurring & so will reduce your balance each 30-days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎20-10-2023

Your PAYG balance is used to pay for the pack & so it gets reduced each time you buy a pack, e.g. from £70 to either £65 or £60 for the £5 or £10 pack respectively.

Note that unless you stop your pack these packs are auto recurring & so will reduce your balance each 30-days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Dingdongbell · ‎20-10-2023

Thanks. That's very helpful.

XRaySpeX · ‎20-10-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP