No data on new sim

Ineedhelp3 · ‎04-11-2023

I recently brought an EE PAYG SIM. On my device it says I have 4g but nothing is loading…. The phone is an iPhone 13 Pro which I originally brought from EE on a pay monthly contract. I then took a sim only deal with another provider as it was cheaper but I’m not getting good coverage with them. For that reason I purchased an EE PAYG SIM. Since I’ve had it it says I have 4G but nothing is loading. Very confused as to why it isn’t working as my previous pay monthly ee sim did

XRaySpeX · ‎04-11-2023

@Ineedhelp3 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ineedhelp3 · ‎04-11-2023

Turns out I needed to purchase top up. I’ve purchased top up and pack has successfully been added however I’m stilll having the issue of not being able to li k product to account. Exact same issue in the thread below… tries on both app and website

New-sim-not-linking-on-account

Leanne_T · ‎05-11-2023

Hi @Ineedhelp3

Could you try again today to see if this works for you?

Once you have topped up and used the SIM you should be able to link the number and set up the EE account.

Leanne.

Ineedhelp3 · ‎06-11-2023

Tried again and still having the same issue

James_B · ‎06-11-2023

Hi @Ineedhelp3,

Our Customer Care Team should be able to link the account manually for you if you get in touch on 150.

Thanks

James