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New sim not linking on account

Dave1010b
Explorer

‎21-08-2023 02:06 PM

Hi everyone 

I have just purchased a 99p SIM card from Argos.

I am new to EE

So went online to www.e.co.uk/start    Downloaded app set up new account entered my new sim phone number entered 4 digit code which was sent to that phone number 

then asked to link product ,selected (Link EE mobile or sim) entered phone number which sent me another 4 digit code entered that .Then it says EE Mobile account number and link your product ,pressed that and I get another message (confirm you are the account holder) pressed that and for about the 30th time I get a message saying 

We’re having trouble linking your products you can try again or come back later when we,ve fixed things

as a new customer I am not very impressed with this please give advice 

thank you

24 REPLIES 24
Dave1010b
Explorer

‎21-08-2023 02:07 PM

IMG_2428.jpeg

XRaySpeX
EE Community Star
EE Community Star

‎21-08-2023 04:07 PM - edited ‎21-08-2023 04:09 PM

Try doing it on the online MyEE not the app.

You do know that the 99p fee you paid Argos is just a nominal charge to them & that your SIM has no credit or pack. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Rude_Wredne
Investigator
Investigator
In response to Dave1010b

‎30-08-2023 07:24 PM

Hi,

I have the same problem.

I got new PAYG SIM card, wanted to register in the app on my phone and through the website on my PC. The page tells me to link my device, but after submitting 4 digit code I received on my phone, it asks, if I pay my bills, after confirming, I have the exact same response: "We're having trouble linking your products". Nothing works, changing browsers and switching SIM card to different phones didn't help either.

What is going on? I can't check my balance, I can't make a call, I can't do anything, until I link my phone number, and it's impossible to do that. Can someone from EE help out, please?

Christopher_G
EE Community Support Team
In response to Rude_Wredne

‎31-08-2023 02:39 PM

Hi and welcome to the community, @Rude_Wredne 

I've sent you a private message to get some information from you about this.

Chris

0 Helpful
Yautja
Investigator
Investigator
In response to Yautja

‎04-09-2023 01:44 PM

Hi. Have same issue for last 2 days. Did you find solution?

0 Helpful
Yautja
Investigator
Investigator

‎04-09-2023 01:55 PM

Hi. Same issue there. Any update on this please? Is problem solved? 

0 Helpful
Rude_Wredne
Investigator
Investigator
In response to Yautja

‎04-09-2023 01:58 PM

Hi! 
Partially yes, I had to call customer support and they did most of the job. I’d suggest giving them a call yourself, there seems to be some sort of system failure and it took some time, before mine worked.

Fingers crossed 😊 

0 Helpful
Yautja
Investigator
Investigator
In response to Rude_Wredne

‎04-09-2023 02:05 PM

Great. Thank you for update. This giving me some hope 😁

0 Helpful
leea56
Contributor
Contributor
In response to Dave1010b

‎05-09-2023 11:08 AM

Hi did you solve this I got the same problem an my pay mofamily contract spoke to tech and they couldn't solve it so it's been escalated as complaint 

Thanks

0 Helpful