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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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No network

I just got a text about a replacement sim being sent ( literally no reason i would get this as havent spoken to ee since september) after about 2 minutes of the text my network and signal disapeared. I cant call out, not even wifi calling when i conn...

Kev341 by • Visitor
  • 424 Views
  • 3 replies
  • 0 Helpful

Re: No network

I have the same issue.My partner is on a EE buisness account and his phone is working properly. Currently on hold with customer services, they answered at 30 mins, said nothing then hung up.

Not registered on network

I've just swapped over from 3, I was told today my number will switch over to my new sim but its not working.My old sim cut out but the new one doesnt work either

EllisWh by • Visitor
  • 356 Views
  • 1 replies
  • 0 Helpful

Unacceptable timeline for porting current number to EE

Hi. As Plusnet is discontinuing their mobile phone services I have just transferred to EE. When completing the application And on receiving my new EE sim today communication indicated that porting of my current number (which I have had for20+ years) ...

Bayer by • Visitor
  • 533 Views
  • 1 replies
  • 1 Helpful

Keep old number during the switch

I have selected to Keep My Old Number during the switch. I have inserted the EE sim card and i am not able to receive call when someone called my old number. How long will the old number (from the supplier) to be transferred to my new EE sim card?

SIM Activation

I'm unable to activate my new SIM as the activation web page expects to have a 6 digit code to be sent to the old SIM, the old SIM is damaged. How do I get past this? 

Sim issues

I’ve just put my new sims in my phone phone my sim is not working I can’t call or receive calls I need a new SIM card 

RAkhtar1 by • Visitor
  • 330 Views
  • 1 replies
  • 0 Helpful

Sim

Got a new phone today, upgraded plan but was told to put my old sim card into new phone. Set up new phone and put the sim card in- nothing has happened and doesn’t look like I have any network provider on the new phone?

HR212 by • Investigator
  • 577 Views
  • 6 replies
  • 0 Helpful

Switch from Plusnet Mobile

Hi I requested a switch from Plusnet mobile on the 9th October. The order number was xxxxxxxxxxxx. The plan is the 5GB sim only (£6 pcm) I completed the EE online form and sent the PAC code I had received from Plusnet and requesting to keep my existi...

Jez21 by • Investigator
  • 2579 Views
  • 21 replies
  • 7 Helpful

Resolved! Switch to ee

How can I change my SIM card to ee? My previous company is TREE. I want to have my previous phone number

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