Sim card lost during transfer from Plusnet to EE

[davidcrofter]

Hiya, I was in the process of porting over to EE from Plusnet and in that process I have lost the new EE sim card- it popped out when I was changing sims and haven't been able to locate it. Is there any way to contact EE without phoning them as I now don't have any mobile service? Looking on the help page the only options are to phone them.

Should it just be a case of ordering a replacement sim?

[Katie_B]

Hello @davidcrofter. 

Welcome to the community. 

Do you have access to the EE app yet?

Alternatively, you can visit your local EE Store with photo ID to collect a new SIM. 

Katie

[davidcrofter]

Hiya Katie. thanks for getting back to me.

Never got a chance to install the app on my mobile as didn't actually get  a chance to use a working EE sim.

I have found an email - if I don't get any reply then I will pop into the local EE store.

thanks

david