The EE Community

Rodlox charges

Hi My 10 year daughter has run up a £500 bill on my EE account and i can not get any answers from rodlox who want a GPA order number but i have no idea where it is to i sent them the EE bill but they can not find the invoice they have my mo number a...

All my minutes drained

So i was on a call with someone and all my minutes were completely drained i have been on the same pack for a few months now and never had this issue i was on wifi calling and my wifi is definelty working and on. Why has 470 of my minutes been used?...

Switched tariff but no service

Hi, I recently switched tariff after many attempts it was finally sorted after complaining. However my digital home phone is not working and I keep getting a voice recorded message saying that it’s not working. I called EE and went through troublesho...

PS Portal Hotspot connection Issue

I have an iPhone 14 Pro Max, and hotspot works fine with all of my devices. however, for some reason I cannot hotspot to my recently purchased PS Portal. Please could you advise what if anything I need to do to get this to work as it seems EE have so...

Previous Employee - Payslip

Hi,I have recently left EE as an employee and was wondering how I would contact HR/Payroll regarding my final pay/payslip? Is there a contact number/email? Thank you!

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

EE Website not letting me Unlock Phone

Hey Guys, I've been trying for a while to unlock my phone on EEs website where it says unlock phone. And every time I try it, it just says try later.Anyone know what to do.

My order...... whats going on????

Placed an order with you on 11th March ( order ref...xko298512294) you took my £30 as my order was successful. I still haven't received this order. I dont want it now as I have taken out a contract with another provider so you've lost a customer due ...

Moving from BT to EE

HiLast night I renewed my broadband contract with BT and agreed to switch to EE in the process. I've not had any email confirmation and it's supposed to 'go live' tomorrow.This afternoon I used BT's online chat to ask and they said I won't get any em...

Resolved! Mobile number recovery

Hello, my number has been blocked due to a delay in paying for services and it is apparently being collected. Does EE have an email address to contact in addition to the contact number? Unfortunately, they have also restricted the purchase of service...

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