08-05-2025 01:37 PM
Hi,
I got a new sim by accident and its connected to a card. could i please have that information transferred to my old number as I would love to retain that.
I would really appreciate a swift response.
Thank you.
Solved! See the answer below or view the solution in context.
08-05-2025 05:01 PM
Hi @Lydia02,
Welcome to the Community!
If you reach out to our team they will be able to look into what has happened with your new SIM, and help you get everything back on track.
Rach
08-05-2025 02:06 PM
How exactly did you "get a new SIM by accident"? It matters, because that dictates how you may be able to go about having your number transferred.
Also, are you on PAYG or pay-monthly?
08-05-2025 02:14 PM
It's my first time using the network and i couldn't navigate the app. I thought what i paid for was for just data, what i didn't know was it was a sim that's probably on a PAYG subscription. The old sim is paid monthly but i also have to do that manually. I'm honestly just confused.
08-05-2025 05:01 PM
Hi @Lydia02,
Welcome to the Community!
If you reach out to our team they will be able to look into what has happened with your new SIM, and help you get everything back on track.
Rach