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TRANSFER OLD NUMBER TO NEW SIM

Lydia02
Investigator
Investigator

Hi, 
I got a new sim by accident and its connected to a card. could i please have that information transferred to my old number as I would love to retain that.
I would really appreciate a swift response.

Thank you.

1 SOLUTION

Accepted Solutions
Rach_H
EE Community Support Team

Hi @Lydia02,

Welcome to the Community!

If you reach out to our team they will be able to look into what has happened with your new SIM, and help you get everything back on track.

Rach

View solution in original post

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

How exactly did you "get a new SIM by accident"? It matters, because that dictates how you may be able to go about having your number transferred.

Also, are you on PAYG or pay-monthly?

It's my first time using the network and i couldn't navigate the app. I thought what i paid for was for just data, what i didn't know was it was a sim that's probably on a PAYG subscription. The old sim is paid monthly but i also have to do that manually. I'm honestly just confused.

Rach_H
EE Community Support Team

Hi @Lydia02,

Welcome to the Community!

If you reach out to our team they will be able to look into what has happened with your new SIM, and help you get everything back on track.

Rach