Not receiving otp after switching to EE

[Adebukola]

• I'm not getting otp since I port from lycamobile to ee... I've spent 2 days calling the customer care and spoken to 8 people. Please if it's not working, how do I get back to my lycamobile please. This is really frustrating 😤

[Leanne_T · Accepted solution]

Hi @Adebukola

Thanks for coming here. 

Is this being looked into for you by our tech gurus?

When you called did the team ask you to try anything to get this resolved?

Leanne.

[bristolian]

Are you receiving text messages from other mobiles?

When did you port into EE?

[Adebukola]

I was told to wait for 72 hours..

And yes, I can receive an otp now. 

Thank you 

[Adebukola]

Yes I was receiving other texts although it comes in late.

I was told to wait for 72 hours..

And yes, I can receive an otp now. And other messages are coming in promptly too. 

Thank you 

[olalowo]

I have  a similar problem with my line

I receive messages from other numbers but not OTP.

[Leanne_T]

Hi @olalowo 

Have you recently transferred your number to EE? 

Is this happening with more than one OTP that you have requested? 

Leanne.

[olalowo]

I recently got my EE line.

It happened with several OTP requests.

It's been rectified now because i received loads of SMS backlog yesterday evening.

Thank you.

[Leanne_T]

Thanks for coming back and letting me know @olalowo 

Leanne 🙂