Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Unable to Buy a PAYG SIM in EE Online Shop

All attempts to buy a PAYG SIM on these Shop pages: EE Mobile | Mobile Phones, Tablets & Mobile Wifi | EE > Pay as you goBest SIM Only Deals and Pay Monthly SIM Contracts | EE Shop > Looking for something else? > Pay as you go SIMs& elsewhere leads t...

Resolved! SPEND CAP

Hi I would like to remove my spend cap so I can use my phone credit

Resolved! My pay as you go sim is disconnected due to no use for more than a year

My pay as you go sim is disconnected due to no use for more than a year. Is there any chance to reactivate to bring the number back for top up? Any guru please.

Resolved! I was charged 2 times for a recharge at EE

I was charged 2 times for a recharge at EE 2x (£ 15). I can't get the money back and I can't even recharge £15 that were exceeded

Resolved! Pausing Top ups

I need to pause my EE top up

Legacy and 2020 customers If you move from an older pack to our newer pack ran

Legacy and 2020 customersIf you move from an older pack to our newer pack range, you will not lose any boosts you have already earned on your allowance. Once you have moved to our newer packs, you will be subject to the new Free Boost rules as laid o...

Cancel order

Please assist me cancel my order madebin error with and initiate refund. I intended to top-up new line which i have now completed.

Ee credit

I have £13.50 on an old phone number account that I’m not using I was hoping to get it back but can’t find a way to message ee without calling

Reconnecting my mobile number

Hi,I was on pay as you go and travelling abroad for some months so I wasn't able to use my number. I received a message saying my number was going to be disconnected and now I can't send/receive messages or contact EE to reconnect my mobile number.Wh...

can't view monthly packs

Hi, i simply can't view any packs. when i view packs webpage either from website or app it shows me error with _Packs ErrorWe're working on fixing this page. In the meantime, find help at ee.co.uk/help