Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
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  • 7 replies
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What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
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  • 0 replies
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Proof of phone number

Hi I need you to confirm the number   is indeed mine zara  [mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Zaraann by Visitor
  • 287 Views
  • 0 replies
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Not working

 Had to buy a new SIM card as last payment needed some additional authentication.. although being a customer on the same card for numerous years.. however no help was provided, spent further money on this, inserted and greeted with this message but u...

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MikeyC3 by Investigator
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  • 5 replies
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Help

I just paid £20 for a pack, twice. But my balance is £0! Help!!

Pay as you go accidental purchase

Hiya how do I cancel my pay as you go? I accidentally purchased it, the reference number I was given doesn't work on the website, the EE team I called on the phone can't help, and there isn't a live chat. I Can't find where to cancel it and needs to ...

Ask for quidance

Hi the EE team, This September, I am going back to my home country to work after graduating. My flight is on September 7th. I would like to cancel the subscription that will be charged next time from the bank account, and I also have £20.5 remaining ...

Por by Explorer
  • 392 Views
  • 2 replies
  • 1 Helpful

My sim card stopped working abroad

My sim card was working in Turkey. Now it has stopped. I am on pay as you goi created My EE account and tried to register my mobile phone. I couldnt find the account settings  

Testme by Investigator
  • 957 Views
  • 17 replies
  • 7 Helpful