Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Hi am try to top my phone up with my voucher cause my phone been cut of and a f

PACK NOT RENEW

My 10 pound data pack will not renew even though I have enough balance however my mobile data has been working.

Resolved! PAYG SIM hibernation

I am reaching out for EE customer servicesIm currently abroad, and changed from contract to PAYG SIM in September 2024.What I wasn’t advised by EE at the time was that the SIM would need to be used in the UK, before roaming could be activated.i need ...

Re: Topping up with voucher

Can't send text with the voucher number to 150

I have £30 credit when it should be a £30 package

When I try to use the £30 to get the Pack it's saying I have no credit. I've checked to make sure I still have it. So what's the deal?

Resolved! Billing

06 March 2025, I ran out of data on my PAYG phone. I bought a 7 day add on for £3.00 but find that EE actually took £4.50. How do I get my £1.50 back?

Resolved! Cancel subscription

Hi, I bought a pack and I want to cancel it, it was 20£ for 50GB and I want to cancel it because I bought it by an accident. If I cancel it I'll get my money back?

What a shifty company

I topped up £5 and got free phonecall minutes sometime last year and still had some minutes left with £3.07 cash on my phoneWas offered another 120 minutes sat within 5 days if i add another £5 so did so and saw I had to use by end of today. Im not g...

Resolved! Top-up Not added to my account

I recently tried to top-up my EE Sim through Paypal partner Xoom.My transaction went through and the amount was subtracted from my Paypal balance, however no balance was added to my sim. Any idea what I should do?

Has anybody EE app shows the wrong data usage?

Hello, just checked my ee app and believed that the data usage shows should be incorrect. I am on PAYG plan.Background info: There's 9GB remaining till 13 Mar, which should be renewed by tomorrow.However, I got charged today (12 Mar) at around 10:13P...