Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG refund of credit when changing provider

I am transferring to a new provider, but retaining my old EE mobile number using a PAC code. Can I be refunded any remaining credit on my PAYG account?

Pack Purchase Error

I purchased a mobile WiFi unit to power my elderly grandmother's security cameras, but now it's time to top up and I've not been able to for over 2 weeks now. The WiFi unit is in a different town to me, so simply going over to move the sim into a pho...

Convert payG sim to esim

Hi I use an andriod phone currently and recently purchased an iPhone. I use a PAYG sim card on my android. Is it possible to convert PAYG sim to an e-sim?

New user

Iam a new user.I bought a monthly 10£ pack and tge data ran out quickly.Well tge subscription is not yet ended and I have call minutes and other things but I want new data. I already did a top up of 10£ but its not giving me data.So for more data I h...

Pack paid for but no data or unable to call

I have a pack which I purchased on monthly standing order. The payment has come out from my bank account. My online account says that I have the services until the 27th of April but when I text AL150 it says my last payment was the 27th of February. ...

Resolved! Urgent - Saying No data, and unable to contact Support as "insufficient funds".

Hello EE Support,This is the only way I can see to contact you, which is appalling service. My account auto-topped up with 52GB data on 1st April, and I have 51.7GB remaining. About 11am this morning, my data stopped working, despite having full 4G s...

Urgent: No Mobile Data Access Despite Active Plan and Credit

Dear EE Support,I’m extremely frustrated with the quality of your service today.I currently have no access to mobile internet — which caused a real inconvenience, as I wasn’t even able to end a Lime bike ride due to your network not working. Your app...

IMPORTANT: Unable to use data services despite full credit

As of around 11am today I am unable to use data or call anyone, not even ee support, I topped up my credit and bought a new £30 pack and should have over 100gb of data and unlimited texts/minutes, I’ve seen a couple of other people on here having the...

Having trouble with my phone receiving txts

Hi I'm having trouble i toped up 10.00 but it still says my phone is not working I can't receive any messages and can't call and I don't know why I'm also epileptic so I kinda need my phone active to contact and message incase of any emergancys Thank...

Not received data

I put 10 in my phone this morning and not received my data