Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Credit and reactivation number

Hello, sorry broke and lost my phone for a while, I think at least 3 months, and I cant seem to see if my credit is still there and neither on the website can i see my details (though I did manage to log in)how can i re activate my number? ( if it ha...

Resolved! activate my simcard

hiI recharged my simcard after 6 months but your website will only allow me to enter your website 2 more times. I want to activate my SIM card. I'm stressed and I don't know what to do.i need online chat*********************** [mod edit: removed pers...

adding credit to second pay as you go phone

I have two phones on one account and want to add credit to the second one (both pay as you go, no packs) but it will ony allow me to add credit to one of them!

Resolved! Pay as you go

Hi, I went to go buy the £10 pay as you go pack, as I'm currently using the legacy £10 pack, and I chose to top up when i was at checkout. However it instead renewed my old pack instead of giving me the new one. The legacy pack in question is 1gb of ...

Pay as you go plan

Hi, when trying to buy add on it says error?

Resolved! Unable to call or text

I am currently travelling south east asia, while travelling I switched from my monthly contract to pay as you go. Since the switch has completed, I am unable to call/text off my phone. Can’t even call EE as everything is blocked. I’ve topped up my si...

Resolved! Refund

Please I mistakenly top make payment on my account can I get it back in to my bank

Resolved! How does the eBay sellers to keep the sim unexpired without opening it?

I just bought 2 numbers that want to keep it as a gift to family that they will come to UK next year. Is there anyway to keep the cards unexpired without opening it? How can the eBay sellers do that? Thanks for the help.

I cant top-up my phone and cant recieve texts.

Hi everyone, my phone isn't receiving texts and I can't top-up my phone. I think EE has given my phone number to someone else as I can't call,text or recieve messages! What's the point of even having a phone if you can't do any of those!!

OkOk now what? On vacation in UK. Bought "PAY AS YOU GO' ee £10

Unlocked my samsung j7 crown and replaced the track phone sim with this one, started the phone.. and no connection instruction no network. Read something that seemed to imply I had to wait 24 hours (!) For a message of instruction to show-up but noth...