Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Add ons

Anyone else having issues buying add ons. Topped up credit and won't let me buy anything. It's a joke.

Data

I’ve bought a £15 subscription pack every month and it’s took the money out today but not topped me up

How do I get a top up applied?

It is impossible to talk to anyone and no e mail address or customer service.BT became EE because of the "Barbecue Effect" . Everyone talking about how rubbish BT was so name change vital.What will be the next Brand name? Any suggestions?

Resolved! Can I Convert from pay monthly to pay as go without changing Sim & do it online?

Resolved! Better deal

I want a better deal on pay as you go.

Resolved! Does PAYG SIM cards expire?

I live abroad, but will be back in the UK in a few weeks. I have an old SIM card that I was trying to add a subscription pack to, but I keep getting an error message so I'm assuming the SIM has been deactivated. If this is the case, is there any way ...

Resolved! Re: I took new Sim of £10 ,how to activate the pack

why do you make it so difficult to activate packs after topping up. i am thinking twice about joining you now. dont know what else is designed to make it anti consumer friendly.

Resolved! Link a sim to my account

Resolved! Stopping pack losing boosts

I have recurring top up set up for £10/month pack and a bunch of boosts I’ve built up over the years.I’ve also accrued £60 in credit when I didn’t realise I had 2 auto top ups running at once. I’ve cancelled the second oneWhat I want to know is, if I...

Unable to text or call abroad

Hello, I am currently on a pay-as-you-go sim with EE, I've just topped up online so I can make calls and text. However, every time I've tried to make a call or text it says calls to this number are bared. I've also received a text saying I could lose...