I topped

Seungmi · ‎01-07-2025

I topped up 15 pound, but I can only see 5 pound ad on how can I buy the 15 lbs. 25 GB Add on

Alex_H · ‎01-07-2025

Hi @Seungmi,

Welcome to the EE Community

When you say you can only see the £5 option, is that when you are logged into your online account and selecting to buy a pack?

You can also text PLAN15 to 150 from your phone to purchase the £15 25GB pack if you are having trouble seeing it online. The full list of text services for pay as you go can be found on our help page.

Alex

View solution in original post

Northerner · ‎01-07-2025

Hi @Seungmi

Try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Alex_H · ‎01-07-2025

Hi @Seungmi,

Welcome to the EE Community

When you say you can only see the £5 option, is that when you are logged into your online account and selecting to buy a pack?

You can also text PLAN15 to 150 from your phone to purchase the £15 25GB pack if you are having trouble seeing it online. The full list of text services for pay as you go can be found on our help page.

Alex

XRaySpeX · ‎01-07-2025

Could your credit have bought a £10 Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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