Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 292 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 447 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23322 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12979 Views
  • 0 replies
  • 6 Helpful

Number recovery

Hi I recently moved to Japan for the year to study abroad and wanted to stop paying for my EE contract however i did not intend to lose my entire account and phone number, almost everything is connected to that number and i really cannot afford to lo...

hdhdhdhd by Explorer
  • 743 Views
  • 7 replies
  • 9 Helpful

EE - packs

Hello,I tried to buy a new pack10, but it's not working. I dont really often tup up or change anything in my UK number but I struggle to do it.  Can you please support? I can provide my phone number. 

KamilR by Investigator
  • 367 Views
  • 3 replies
  • 0 Helpful

£5 Everything Pack

HelloCan anyone confirm if the £5 Everything Pack is still available?  I am an existing customer and still have it, but when trying to get my daughter signed up to the £5 Everything Pack, the cheapest I can find is the £10 Subscription Pack and there...

Payment issue

Hi, I recently topped up my credit to pay for my monthly pay as you go "pack", like I always do. Usually it goes through without issue, and I can use my phone. But this time it says I have credit, but it hasn't gone through for some reason. Not sure ...

Ben2727 by Visitor
  • 309 Views
  • 1 replies
  • 2 Helpful

I can't buy internet data

I put credit, but the "plan" was not automatically renewed so I have x amount of internet to use, the amount of credit is available on my phone line but I simply cannot renew the plan using the credit, when I request it Using the credit to purchase t...

ThalitaM by Visitor
  • 397 Views
  • 1 replies
  • 0 Helpful

Resolved! Unable to change or continue using the packs

am unable to change my SIM pack. I'm using a pay-as-you-go SIM that I bought from EE at the airport. Despite sending "PACK10" followed by "YES" via SMS, I did not receive a response. I also tried to change it through the website, but I keep getting t...

pann_05 by Investigator
  • 892 Views
  • 14 replies
  • 2 Helpful