Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Refund Pay as you go

I mistakenly top up my old EE number thinking it was my new number. It turns when I checked why this happend it was because the EE app hadn't updated the number to my current one. Moreover, all I'm asking for is a refund.

For pay as you go sim

Hi There, I bought a new sim 'pay as you go' and paid through my card, also ported my previous number to EE. After 5 working days I received a new sim, but there is no balance. This is almost 10 days since I bought and paid for it but still strugglin...

Resolved! Credit top up

I have just activated my EE phone number and it showed that the credit is 0 so I can’t text or call. Therefore, I tried to top up using my credit card but it showed that it’s error. I attempted for several times but all failed. Could someone please h...

Not receiving any OTPs to my number that stopped yesterday

Hi everyone,I'm hoping someone can shed some light on my situation. I purchased an EE SIM card in the UK and used it for a year while living there. I returned to the UK last November and haven't recharged my SIM. I could still receive OTPs on the num...

Resolved! Topup

My data plan was used Up in 1 week , how can i top up instead to wait for 3 week Till renewal

Resolved! Hello Some info about PAYGo Sims please

Hello, I am thinking of joining EE. I ready have a PAYG sim not yet activated. I want to try it out for network coverage in various locations before I make the switch.1. If I top up online the Min £5 online how many mins/texts will I get. I not inter...

Issues with credit

Anybody else having issues with credit? I can’t call 150, telling me insufficient credit, I have 12.6 GB of data but won’t connect to internet on 4G, it’s doing my head it!

Add Data

I'm trying to add mobile data to last for a day as my PAYG pack renews in a couple of days and I have just 56mb left.Text ADD DATA to 150 (in UK)Then text 500MB WEEK.Then I get some message about 3G being phased out in November 2023.I've tried adding...

Top up not received

Top up £10 to my PAYG team but when I checked my balance through AL to 150, balance is 0. I received a confirmation email for my payment and my bank has been debited. Please help.

Hi thinking of moving to Ee

Hi all I’ve got a SIM card 10 months ago used it for a month but didn’t use after that I’m thinking of moving to EE with my giffgaff but wondered with the pac code from giffgaff how do I do the swap over please. And what is EE like do you get the off...