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Top Up has vanished from my account

Olive12
Explorer

‎22-06-2025 12:25 PM

I topped up my phone by £10 yesterday morning, didn't use it all day and then when I did try to make a call late afternoon I was told I had 10p in my account, not enough to make a call with. Anyone else experience this? Thanks 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎22-06-2025 01:12 PM

Hi @Olive12 

  • Did you have a pack on automatic renewal.
  • Have you tried restarting your device.
  • What does it say if you text BA to 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎22-06-2025 01:47 PM

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Olive12
Explorer
In response to XRaySpeX

‎22-06-2025 04:27 PM

I only had 10p credit to start with. Texting 150 shows I have 10p credit. 
The £10 was taken out of my bank account straight away. I'll have to call them and see what's happened. thanks
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Olive12

‎22-06-2025 04:31 PM

No, you didn't! You said you topped up with £10. That's credit until you spend it, like buying a pack.

Texting AL will show more than just "10p credit". What?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful