Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay as you go change to new pack

I’m gonna chang pay as you go pack to £10 pack from £15. I texted to 150 All PACKS and I already top up £10 but my pack is not working. My £15 pack was over already. 150 says, “To buy your £10 Pack again, simply top up £10 and your pack will start au...

Resolved! Setting up a new payg account

Hi, I want to set up a new payg account which will be used only with our data requirements with a caravan. I have a new sim ready to create the account which I will then top up online but understand it has to be a separate account and can’t be added ...

I can't top up and renew my subscription

Resolved! Data add-ons pay as you go

Hi, I'm trying to purchase a 1 time data add-on for my pay-as-you-go phone, but the page on the website is coming up with an error message and not showing any add-ons? Does anyone know if these are still available to purchase? Thank you!

How do I get the £5 free credit on my pay as you go sim card

I'd like to know how I can get the, free £5 credit on my account.???

Data

Hi when I’ve topped up my pay as you go monthly it says I’ve no mobile data and my data what should roll over has gone too any help would be appreciated

Top up

I have a pay as you go phone as I live in Canada and only visit the UK about once a year. This is probably a really stupid question, but if I buy a top up, do I get calls, texts and data? I would buy a pack, but I don't want recurring charges as I'm ...

£10 sim

Changed to ee £10 sim unlimited everything, been on my account to check my plan and it says £30 a month, whys that, is there a mistake.

Not received SMS

I have a problem with the EE network. After arriving in Poland, I'm not receiving SMS messages from Polish numbers. When I send an SMS from my EE SIM card to a Polish number, it also doesn't go through. However, when I send an SMS to the UK, it works...

Top up packs

Hi I topped up £15 I wanted to do a £15 pack my last top up was £10 so the £10 pack has automatically been added to me phone which I didn’t want how do I cancel it and add on the £15 instead