Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
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  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
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  • 0 replies
  • 6 Helpful

Keeping mobile number

Hello. My old phone has died. Going to get a new pay as you go phone. How do I keep my existing number without the old SM card ?

Neilb1972 by Investigator
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  • 5 replies
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Facing Issue

I recharged my sim but was unable to activate the package. Also I'm unable to make call

Unable to buy pack

I tried everything . I just want to by a pack using my topup . I've tried the website but nothing works   Mod - Post edited to add title

Can't switch subscription pack

I'm trying to switch my subscription pack, but I (like many others) have encountered the issue where the browser is not displaying the payment authentication section.I've tried 3 different browsers (Edge, Chrome, and Firefox) and 3 different devices ...

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Data not working

HelloI have had a new SIM card and when I got it I purchased a subscription pack. I have tried accessing data, making a call and sending a text and it hasn't activate yet I had also call twice to 150 costumer service but still it’s not working any so...

Resolved! receipt

Hello. Is there a way for me to have the receipt of my payment? I need to present it to my accountant. I cannot find it anywhere.

GINNY7 by Visitor
  • 436 Views
  • 1 replies
  • 0 Helpful

Cannot add new card

My card expired and when I try to add a new card to my PAYG account online to renew my pack I get as far as adding the new card details and the screen which displays all the details of the new card with a 'confirm' button ... when I click 'confirm' i...

miro2021 by Investigator
  • 549 Views
  • 9 replies
  • 2 Helpful

Resolved! Wrong

I've topped up £20 to my EE for 50GB pack, but I only received 5GB for 30days and £20 are gone

Yusen by Explorer
  • 388 Views
  • 2 replies
  • 0 Helpful