If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers. Our packs last up to 30 days and pay as you go customers benefit from: Pack Name...
I left the UK on October 4th and sent a "Stop Pack" from my phone to cancel my pack. I now see that the Pack was renewed on Oct 13th despite me cancelling it. How do I get the refund?
Hello, just received my SIM card I got the pay as u go pack. How do you pay for it after putting sim in phone?
I want to buy a new device from EE online shop, using simple pay as you go, no contract. I currently have an EE mobile number on my old pay as you go phone. How will I be able to keep my existing EE number, this is not explained at check out. Than...
On a PAYG sim, with a £10 SP that had expired 6 days previously but there was 8GB remaining which should be rolled over into the next SP. The online page stated that if a SP was purchased within 1 day the 8GB would be rolled over (as there are 7 days...
Hi all,I am currently living aboard for a few years and maintaining my UK number. I have previously Top-Up and bought Pack through my EE account online every few months to keep my number. However, this time, I managed to top up but I am unable to bu...
Been provided a PAYG mini wifi and SIM to allow me to work remotely. Tried to top up SIM card but comes up with a fault. Is there any way to check if a SIM card can still be activated? (I have no idea how old it is and appreciate they arent active af...
Hello,I am just wondering why i cannot see anything on my ee app i can not see my payments and can't see any packs on there too its just showing a locket on there which is strange because i am way over 18 and i am the account holder as well
Hi, I added an E Sim when I used my American Apple phone when I visited the UK. I took out a 30 day subscription as that was all I needed. It was unlimited text and calls and some data. I am visiting again soon and I would like to top up. If I add...
I have a recurring card payment. Im trying to change the card that it uses. I add a new card. I add the details. I click submit. The form empties. Ive tried clearing cookies and changin which device I'm doing it on.
