Data rollover

aecollins · ‎03-02-2024

If I buy a different subscription pack and my current pack has data rollover will my data from my previous pack rollover?

XRaySpeX · ‎03-02-2024

Yes, @aecollins , as long as you buy the new pack within a week & it costs £10 or more.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎03-02-2024

Yes, @aecollins , as long as you buy the new pack within a week & it costs £10 or more.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Woo_Woo · ‎05-05-2025

My data doesn't roll over anymore. I subscibed with my credit card so it automatically rebews every month with £9 charge.

Lesley_W · ‎05-05-2025

Hi @Woo_Woo

Thanks for coming to our community.

Was your data previously rolling over? Have you changed packs or made any other changes around the time this stopped?

Lesley

Woo_Woo · ‎05-05-2025

Yes it was rolling over but I changed to auto top up every month and since then I haven't seen my data roll over

Alex_H · ‎06-05-2025

@Woo_Woo What does texting ROLLOVER to 150 from your number report?

As long as your pack is bought within 7 days of the last one expiring, which if you are buying automatically it will be, then data should still be rolling over. Any free boost data does not rollover, only the base allowance from the pack.

Alex