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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2508 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4272 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15516 Views
  • 0 replies
  • 6 Helpful

Resolved! Top up £5 get another £5 added offer from EE.

Hello,I got a text message saying that if I top up £5 on my EE account, I'll get another £5, which should then total up to £10.00 surely. However, I've got nothing and I'm left with £6.10 on my EE account. No extra credit has been added, what do I do...

Resolved! Buy a pay as you go pack

Good afternoon I have cancelled my subscription, but I want to keep my number and buy a pay as you go every month.I have even top up my phone number but still I  not able to contact EE to help me with this.Please does anyone know how can I buy a pay ...

Rm1992 by • Visitor
  • 490 Views
  • 1 replies
  • 3 Helpful

Pay as you go

I cant receive calls or top up as it cuts me off before asking for the top up. I havent topped up in a long time so has this affected my phone ? 

Lesleyla by • Investigator
  • 1360 Views
  • 3 replies
  • 12 Helpful

Data Bundles

Hey, I swapped from giffgaff to EE and took the £10 pack. The calls are okay, but I can't access the bundles, I turn on data and it shows no internet, its like they are blocked or something, how do I use my data please 

Joy481 by • Visitor
  • 528 Views
  • 3 replies
  • 6 Helpful

My balance

I received a text message from EE saying that I need to top up and it also said I could top up now then I did top it up after I got the text message and thought the money would be taken out of my balance and renewed the pack but it hasn’t and I don’t...

Leyna by • Visitor
  • 489 Views
  • 2 replies
  • 5 Helpful

Unable to link product

My contract recently came to an end and I asked to switch to a pay-as-you-go account in order to keep my number, rather than stay on a rolling monthly. I am currently living in France and want to keep my UK number.I'm having issues linking my product...

fdlenn by • Visitor
  • 1309 Views
  • 3 replies
  • 0 Helpful

Card payment

Trying to make a payment with a new card and the app has frozen saying more information needed but no space to add anything . How can I make a payment?

Resolved! Free data when topping up £5 in January

I received this text from EE today:"Our offer of an extra 1GB with each top up you make ends in 5 days. Top up at least £5 in the next 5 days and we will add this to your account. "If I do this will I get a new 1GB add-on for 30  days or will it expi...

Steve352 by • Investigator
  • 682 Views
  • 3 replies
  • 4 Helpful

Data allowance from pack?

I’ve bought the £15 pack which is visible and says I have 25GB + unlimited texts and calls but my allowances all say 0 out of 0? does this mean I have no data/calls or is it just not visible under allowance when u buy a pack?

LT47 by • Visitor
  • 489 Views
  • 1 replies
  • 3 Helpful
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