Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! I cannot find the add ons for the Pay as you go SIM

Hello! I bout a pay as you go pack and want to buy an add on to allow me to use my phone in France but whenever I click on the Add On page, it says that there's an error

Top up

I topped up my number but it still not allowing me to make call. I cannot even call 150 and reach the operator. I am in Thailand, can someone help somehow, why there is no life chat option with operator?

Topup

Re: Port My Existing Number to New EE Pay As Go Sim

I had an EE (Orange) PAYG sim for 15 years which EE (EE) randomly deactivated and sold to someone else so I have zero trust in them porting or transferring my current number but I have to do it.My number was sentimental so I always wanted to keep it ...

Cannot get a new subscription pack

Hi,I have been trying to add a subscription pack but I keep getting the same problem. I get the following message:Additional payer authentication required to complete your paymentAnd then the content is blocked I have tried using Chrome and Edge an...

Re: can't subscribe to packs

I am having the same issue with subscription.

PAYG top up

I thought I’d topped up my payg mobile by using my card to add £10 credit, however the credit has not gone to my phone as it’s just sitting in my eye account. How do I transfer it to my phone to use as payg credit or to buy a pack? Tried buying a pac...

Pay as you go

Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

What’s EE Data Rollover and how do I get it?

Resolved! I cannot find the add ons for the Pay as you go SIM

Top up

Topup

Re: Port My Existing Number to New EE Pay As Go Sim

Cannot get a new subscription pack

Re: can't subscribe to packs

PAYG top up

How do I choose pack without monthly renewal

Unable to buy pack with existing credit/top-up

Re: Why was my SIM blocked? I don’t know how to recharge the SIM. My messages ha

-1024KB -label description - EE web dashboard - mobile packs

Billing

Re: How do I access online chat

EE

PAYG SIM hibernation