If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I topped up my number but it still not allowing me to make call. I cannot even call 150 and reach the operator. I am in Thailand, can someone help somehow, why there is no life chat option with operator?
I had an EE (Orange) PAYG sim for 15 years which EE (EE) randomly deactivated and sold to someone else so I have zero trust in them porting or transferring my current number but I have to do it.My number was sentimental so I always wanted to keep it ...
Hi,I have been trying to add a subscription pack but I keep getting the same problem. I get the following message:Additional payer authentication required to complete your paymentAnd then the content is blocked I have tried using Chrome and Edge an...
I am having the same issue with subscription.
I thought I’d topped up my payg mobile by using my card to add £10 credit, however the credit has not gone to my phone as it’s just sitting in my eye account. How do I transfer it to my phone to use as payg credit or to buy a pack? Tried buying a pac...
I have 15 credit but can't buy the 15 pack, I just get this error: PREPAID PACKS ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/help
On the 15th of July
I'm having problems recharging my account and the web page is asking me to require additional payer authentication to recharge my account. The image of the website is not displaying, is there any other way to top up?The Chinese on the screenshot mean...
