Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 21588 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12391 Views
  • 0 replies
  • 6 Helpful

PAYG top up

I thought I’d topped up my payg mobile by using my card to add £10 credit, however the credit has not gone to my phone as it’s just sitting in my eye account. How do I transfer it to my phone to use as payg credit or to buy a pack? Tried buying a pac...

MB111140 by Explorer
  • 432 Views
  • 3 replies
  • 1 Helpful

Top up problems

I'm having problems recharging my account and the web page is asking me to require additional payer authentication to recharge my account. The image of the website is not displaying, is there any other way to top up?The Chinese on the screenshot mean...

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Ziqiii by Visitor
  • 333 Views
  • 1 replies
  • 1 Helpful

How do I delete my account

I used to use EE phone number as pay as you go but I won't use it from now on because I'm going back my country.In my case, do I need to go through a cancellation procedure?Or will my phone number and EE account delete automatically after a certain p...

Ron000 by Investigator
  • 1350 Views
  • 8 replies
  • 7 Helpful

PAYG ROAM LIKE HOME

We've bought a PAYG sim card to use in Spain. The device has previously been used in Spain successfully (on a pay monthly contract.)We've topped up by £15, selected a subscription pack but it's not showing on the account and we're struggling to get t...

Unable to top up online

Hi all. I'm trying to top up from my mobile using the usual EE site but keep.getting an error message. I select the amount, select the card I usually use and put in the CVC. Then I get a oops, error message. I tried to.add another card and pay from t...

Lisa88 by Contributor
  • 751 Views
  • 3 replies
  • 0 Helpful

Hey

Hi was wondering if anyone can help rang EE to remove my adult content lock she said she did this but still can't access anything can anyone help please thanks.