Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Customer servicr

I've been trying speak to someone regarding a disconnected sim what do you have to do none ofthe options relate to what I need

Phone turned off

Good Morning my phone was turned off before Christmas by EE I have tried every thing I know to get it turned back on but to no avail There is £30 credit in it they say phone 150 on my phone but it is turned off so can not ring any one ...

Portable Wi-fi hub. I am unable to re-charge the account. I am at a loss.

Resolved! Pack hasn't started after topping up

I've had my £10 pack for years and accumulated quite a lot of data boosts, I last topped up on the 21st October. I just topped up today (1st Jan), that's not 90 days so I'm confused as to why it's telling me I don't have a pack when I text 150.My cre...

Resolved! Old phone number

Hi, I have just found my old phone it used to be on orange but transferred over to EE back in 2013 I was wondering if the number would still be active ?

Why can’t I use my credit to buy an add on pack

Why can’t I buy an add on oack with my credit

Resolved! i witch to cancel my phone top ups

Resolved! £27 in credit but cannot use data

I have consumed all the data, but I have £27 in credit, why I can use £27 in lieu to pay for data? I discovered I am out of data while I was out and had to face huge difficulty getting home since I am epileptic and cannot drive myself

Resolved! Top up my mobile account

Hi, How can I top up my mobile account

Pay as go

Hy i make online an order for pay as you go .I was on other provider when I make the switch. I choose the 35 pounds package with a sim and I give the PAC code and my preference to keep the old number .I receive the sim I insert it in the phone but my...