If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I’ve bought the £15 pack which is visible and says I have 25GB + unlimited texts and calls but my allowances all say 0 out of 0? does this mean I have no data/calls or is it just not visible under allowance when u buy a pack?
On Thursday I put £10 on my account ready for the pack to renew on Friday, the pack didn't renew and when I try to start PACK10 I get told to put £10 on my account even though when I look at the balance I have £10 on my account.
my old pay as you go card doesnt work even though I payed £15 for it more than 24hrs ago BTW:the number is **************** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Hi i think my pay as you go SIM card is gone into hibernation i didn’t use it for 6 months as I’ve been abroad when i call the number it says welcome to ee voice mail dose that mean it’s locked? I’ve also just topped it up with £5 now please let me k...
Dear EE community,I need some help regarding my EE sim card. I have top it up for £30 a sim card and was thinking to add that credit to apple account. When I try to do that, the apple store is not allowing me. For example when I try to add a payment ...
Dear EE,I am a client of yours on a PAYG. Due to technical issues on my phone, I was not able to use it for several months.I am not trying to reset the number but I have not been able to as I am not allowed to make any phone calls (not even to your h...
I have an EE eSIM. Since I live abroad, I deactivated the SIM. However, I needed SMS service for OTPs, so I purchased a £10 Pay As You Go plan for my UK EE number. Unfortunately, I'm not sure if I did the right thing, as my account now shows no credi...
I'm subscribed to £13.50 plan (monthly) which comes with unlimited text, calls, and 15GB of data. I know I have over 20+gb of data rolled over and I've only used up to 7.17GB from December 2024 up to today. Despite having more than enough resources, ...
Hi. I received my prompt telling me to top up my credit as it would be taken on the 23rd of Jan. I was late topping up, only managing it at 23:30ish on the 22nd. Overnight my simcard has been disconnected despite having the due credit in place before...
