If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi, I bought a SIM card that is connected to the £15 plan. But I can’t find where to top it up to get it started on EE website. Can someone please help me with clear steps to get it started. Thanks
I bought a sim and followed the instructions to add £10 and then send a call or text to activate. The only problem is my calls and texts aren’t going through. I’m currently in Italy right now so I’m not sure if that is affecting it.
Hi,I made a top up to my account but it does not work when I put the SIM card in. I am thinking that it is closed. I am abroad now but it does not work. I am trying to get a subscription pack but it does not work as well, always giving error. How can...
I want to see and to add on one pack but I cant find the menu and after the add on pack
For the past 2 days I have been trying to renew my 15 pack, which usually all goes well and is simple and quick however the last two days it keep saying that they cannot authorise my payment, nothing has left my bank but I’ve tried both my bank cards...
Read moreBalance refundBalance refundBrothers I would like to enquire that if I stop using ee's mobile card but I have recharged balance in my account, how can I get back that money
how can I topup if my number is not in use, disconnected? can I reinstate a number
Hello,I am having issues with my EE SIM card. Due to inactivity, my SIM card has gone into hibernation. I have now topped up my account, but my SIM card is still not working. I cannot make calls, send messages, or use the internet.What do I need to d...
I am on pay as you go and it's saying my spending limit is done how do I remove it
