Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Why I get charged £15.49 for 10GB

Online I’ve checked for 10GB it should cost £10 but I get charged £15.49 plus the data I don’t use does not roll over for the next months usage it never has done.

Why does EE feel the need to message me at 01:30am to remind me to top up?

Just like the title says… why do I get messages at the most inconvenient times reminding me to top up, then at least 3 messages a day reminding me to top up.how do I stop these messages? I know I need to top up. I don’t need reminding 30 times leadin...

Error code 10 - can't send messages or call

Hi,On PAYG. Currently in Austria. Have paid the extra £10 for a roaming pack for the week.Texting has been working up until now. Now all messages cannot send and error code 10 is shown.Tried contacting calling 150 - number can't connect.Tried calling...

Topping up but have no data added

Have recently topped up my phone twice but have received no data allowance. And need data to be able to work. How can I sort this out?

cancel subscription

Hi there! My name is Marian and i want to cancel my current subscription because i ran out of internet. And i want that 15 pounds subscription pack to start imediately. I hope u can help me. Thank you!

I move from monthly payment to pay as you go acc, now I cant call or text

I rencently called ee and moved from monthly payment plan to pay as you go acc, because I went aboard to china for a couple of month and this will save some money. however after the day the acc switch, I found on ee app said my acc has been closed an...

I've put credit on twice in a weekend but only 1 worked?

Resolved! How to buy £15 pack

How to buy £15 pack , I have £15 on my account already top up, I can't find buying pack options

Subscription pack not activating

My subscription pack is set to renew each month and I get sent a reminder telling me to top up before it runs out for it to automatically renew but when I topped it up before the subscription pack ran out, it’s not automatically renewed. It’s telling...

Pacs on prepaid phones

Hi,I have a Pac on a prepaid phone. My account shows I am up to da on my pac but I cannot access my minutes or data as I only have .60p on my prepaid account. This makes no sense as I pay 20gbp a month on a credit card for a pac I cannot use.What use...