Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

The text packs Not working

My old pack is finished/run out/ end of month . i topped up a £10 at shop . on phone with ee . text ALL PACKS Pick PACK10 . this gives this and this text yesYESTop up £10 for this pack I Just did, check text balance to be sure yes you top up 10 mins ...

New sim issues

I took a new Sim and I recharged on it without logging into the EE for £15 but I didn’t receive any top up when I made my account then I add another £10 I don’t know What’s happening????

Resolved! Preventing number disconnection due to inactivity (PAYG)

Hi, I received a text from EE saying that my Pay As You Go number will be disconnected in three months because I haven’t made a chargeable call, text, or used data in six months. I want to keep my number, and I’d like to confirm what exactly counts a...

Cant set up monthly pay

Hello, I tried to set up a monthly subscription plan, but i keep on being send to the previous page asking me to add card details.

Resolved! accidentally deleted a contact on my phone can i find on my ee account

Adding another mobile to account

I can buy top-ups for my old Doro b ut cannot add it as 'another device' to my account. It tries to do some linking (whatever that is) and says there is a problem. Anyone know what it's all about?

Resolved! After topping up, it said there wasn't enough credit to make calls

I topped up my phone, but it kept on saying there wasn't enough credit to make calls. I can't even call 150.Last time I received text message was a month ago, so I assume my number has been set to hibernation since last month.What do I need to do to ...

I bought a £10 EE sim inserted it and still no balance please help

I bought a SIM and paid £10 for 8gb data 500mins and unlimited texts I've inserted into phone. I've sent a message to 150 saying pack 10 they said you're on an old pack 10 update bankcard details to activate I've done that balance still at zero pleas...

Re urgent

Hi I placed an order online i need to cancel the insurance and data plan just want the phone contract

Resolved! Payer authentication not working

The image below 'Additional payer authentication required to complete your payment.' doesn't show. It says 'This content is blocked. Contact the site owner to fix the issue.'