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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1813 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2717 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28014 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14575 Views
  • 0 replies
  • 6 Helpful

Resolved! Recovering a number for a lost PAYG mobile

I have a low-use Pay-as-you-go mobile, so no contract or subscription, but the number is known to many friends and is associated with all sorts of 2FA.What can I do NOW, to ensure that I will be able to recover the number should my phone be lost or s...

IanOfYork by • Investigator
  • 1550 Views
  • 5 replies
  • 1 Helpful

No add ons showing

Ive got a PAYG Sim, which I have topped up. I dont want a recurring “subscription pack” but  just an add on data deal.However no add ons appear for selection in my app. This has been happening for ages.  

Nevis88 by • Investigator
  • 733 Views
  • 5 replies
  • 0 Helpful

Pay as

My normal pay as you go pack is £20 but yesterday i payed £10 i have used £1.60 worth of credit if i pay £10.60 will i be able to get my normal £20 pack ?

ljai by • Visitor
  • 319 Views
  • 1 replies
  • 0 Helpful

Remove content lock

How can I get the content lock removed from my phone without a credit card or debit card as I have not been able to get a bank account in my name and I don't have any other id to be able to take into a branch or ee shop so I don't know how I'm going ...

Pay as you go sim pack

I order a £15 data pack online ( paid for it ) my sim has just arrived today but it is asking me to top up and pay again. What do I do ?

Kjp1956 by • Visitor
  • 364 Views
  • 1 replies
  • 1 Helpful

Cancel payment

Hi I like cancel my payment which is direct debit every month I using top up 

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