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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2272 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3767 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15212 Views
  • 0 replies
  • 6 Helpful

Resolved! Cancel pay as you go pack

I tried to get a pay as you go pack on my phone that wouldn't renew. I've done this previously in the app a few months ago with no issues. I done this as EE texted me saying my number would be deactivated if I didn't buy a pack or add on.I could only...

Resolved! Can’t top up my 4GEE wifi pay as you go

I have spent the last day trying to top up my 4GEE Wifi dongle and I have tried what I believe is everything. I have watched every video, gone on every forum, tried to call up, the list goes on.Whenever I get to the page I need to be on it shuts down...

Ja3km13 by • Investigator
  • 1360 Views
  • 9 replies
  • 6 Helpful

Resolved! Top up

I've topped up my phone but can't use it. 

Ch09 by • Investigator
  • 1039 Views
  • 10 replies
  • 5 Helpful

Data decrease after reset

My EE data package just reset 15 minutes ago and I had nearly 70GB of data left. However when it reset, - I have the £15 subscription package by the way - instead of adding on 25GB it decreased to 51GB. Why did this happen? Am I being robbed? I’d lik...

Nuha88 by • Visitor
  • 478 Views
  • 2 replies
  • 0 Helpful

Changing packs

I have always brought the £10 pack, but am thinking about changing and getting the £30 pack for more data. My question is will all the boosts I have earned over the years stay with me? Thanks

ejwool by • Investigator
  • 471 Views
  • 1 replies
  • 0 Helpful

How best to keep UK phone number?

I'm moving to Canada mid January 2025 and would like to keep my UK phone number whilst I'm there (I plan on getting a Canadian phone number and contract upon my arrival) . I'm currently on a pay monthly contract and wish to move to a PAYG contract. H...

AD3271 by • Investigator
  • 1932 Views
  • 7 replies
  • 6 Helpful

Sim card top up says no credit to make calls??

I got a £15 sim card top up thing, it will let me text but if I try to make calls it says I don't have enough credit. I'm just trying to make local calls, same type of calls I've never had a problem calling before when I've had unlimited minutes befo...

Get disconnected number back

I am extremely angry as I just got back to the UK from being overseas and my number has been disconnected. I've tried to use it regularly and never had this problem before, I was home last year for 3 months so consistently using it throughout that ti...

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