Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Trying not to lose my number!

Have been sent a message to say i am about to lose my number if i dont make a chargeable text or call. Problem is that the switch from monthly contract to payg happened while i was in australia and i have just read i need to be in the uk to activate ...

Can’t top up

No matter what I do, I can’t top up my phone. I’ve tried doing it in app, on the website, or fast top up online. I’ve tried using multiple bank cards than I know have sufficient funds and it only comes up with an error message. I’ve tried to call EE ...

Resolved! I've topped up a what I think is a de-activated phone but it remains de-activate

I have a PAYG phone which is just used for my disabled Sister. This is to control excessive calls to my daily pay monthly EE phone. It is mostly used to receive calls. I think due to lack of chargeable calling it may have gone into de-activated mode...

Resolved! Do I still have £10 credit for texts and calls after the 30day data runs out?

I have searched and searched for an answer to this very simple question. There is nowhere I can find in any of the various pdfs, queries etc after 1 hour of searching. I just want to know if I still have credit for sending texts or making calls after...

Resolved! Insurance

Hi, anyone know if I can add insurance to a pay as you go phone after purchase? If so, how long do I have? Purchased 9th Dec from EE shop, I have the receipt. Also, what's the month payments like? Thanks.

Resolved! looking for a Esim on pay as you go

Hi All, I have been passed about and been offered a Esim on pay as you go! is this possible. I applied for a sim deal on pay monthly and got declined but was then promised that I can get a pay as you go SIM card and then call 150 to change this to a ...

Resolved! Cancel pack renewal not working

I had a £10 pack on auto-renewal and wanted to cancel that so it didn’t renew automatically. So I sent the Stop Pack message to 150 and got confirmation back.But I am still getting messages - weeks later- saying the pack is still available and I jus...

Resolved! Cant buy Minutes AddOn with Credit

I have a PAYG sim, and have added £10 credit to it about 2 hours ago.Under "Manage" > "Bills & Payments", the £10 credit shows up, but under the section "Your Allowances", it says I have 0mb data left of 0MB, 0 minutes left of 0, and 0 texts left of ...

Resolved! Number not working

07********* not working says Register failed. Still got £17.05 credit ! [Mod edit - Please do not post personal information in the community]

Resolved! Cancel pack

Please opt out my pack today because I left the UK and it is supposed to diduct charge from my account