Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 742 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1033 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 24843 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13424 Views
  • 0 replies
  • 6 Helpful

Resolved! Subscription not added

Hi, I bought the £10 subscription online along with a new pay as you go sim last week, on Sunday I inserted the sim into the phone but the subscription has not yet been activated. If I call 150 it says the subscription is still waiting.What should I ...

GVD88 by Investigator
  • 605 Views
  • 9 replies
  • 5 Helpful

Buy data pack

Hello, I try to buy data pack. I top-up my account and have sufficient credit. I text to 150, ALLPACK, then I decided to buy PACK15, it ask me to reply YES for confirmation. I did it but nothing will happened. What is the problem. Also I had a welcom...

EU roaming data add ons

Hello, I'm traveling to Europe. This page says that there is an add on for 500MB data that can be bought for £3: https://ee.co.uk/help/mobile/roaming/pay-as-you-go-charges-for-roaming-in-the-eu . However, I don't see this as being available for me to...

Pagw by Investigator
  • 1534 Views
  • 15 replies
  • 2 Helpful

Pay as you go Subscription Pack

I have £35 credit on my EE Pay as you go account. I want to buy a subscription pack using the credit to use the phone abroad, but it will not allow me to purchase it.

antony78 by Visitor
  • 400 Views
  • 2 replies
  • 0 Helpful

Resolved! PAYG & MMS issues

I am on payg, I have plenty of credit, I have a Samsung A54 but for whatever reason I simply cannot send images via sms from the UK to Canada. I have no problem sending sms to Canadian numbers but even reduced size pictures end in failure with the me...

Doveash76 by Investigator
  • 649 Views
  • 5 replies
  • 1 Helpful

opening family account

I’ve been trying to find information on how to start a family account to make my partner and I’s life easier but can’t seem to find any information on how to do so? Do I just add his number into my EE account?  

wikkia by Visitor
  • 413 Views
  • 2 replies
  • 2 Helpful

It won’t let me buy a pack - help!

HelloI just bought a 4G WiFi device which came with a SIM card. I topped it up £30 but every time I click to add a pack or subscription it goes to a page saying “select your option” but no options show! Help please

Next Subscription Pack not showing

Hi all.  My sons £20 subscription pack expires at midnight tonight and as he's hardly made a dent in his data I've dropped to a £10 pack as he's got a substantial amount of data rollover.  It's not showing as his next pack on the app or website but i...

Muvva81 by Visitor
  • 484 Views
  • 1 replies
  • 0 Helpful