Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAYG

I bought a PAYG SIM from ee shop in Tottenham Court Road and now when I topup with £20 the credit for calls runs out almost immediately. How can I get out of this ripoff process and still have the same number.

Pay as you go sim package not the same as what I payed for

I am new in EE, I bought a pay as you go sim with 20gb data sim plan package but when I used it and linked it to my EE account it is showing that my package is 8gb, 500min call, unli text. And showing in my sim i dont have credit balance and i have 0...

Refund Request and Complaint

I am writing to request a refund for a USIM plan I purchased on 22.6.2024. I bought this plan at one of your stores for data usage during my one-month stay in Europe. As instructed, I topped up my account to activate the plan. However, I did not rece...

i topped up then hit the Buy button and my money disappeared from my credit ?

I want to top up but only need for a month for data only

Trying to get a pack applied for 30days unlimited data

Trying to get a pack applied for 30days unlimited data but the website is giving me an error. Is there another way to apply it?

Additional authentication required Is Blank

I’m trying to set up a payment method for my data plan but the Additional authentication tab is blank underneath so I can’t confirm my payment, please help! I’ve tried everything, including clearing the Cache and data of my web browser, plus other we...

Sim hibernation

I have a pay as you go SIM that was used for data only with an EE Osprey Mini but has not been used in a few years I recently looked into starting to use it again so went online to top it up already had £15.00 credit, but I added another £15.00, so I...

Add ons

Why is the EE website constantly telling me I can't buy add ons as ' Sorry, something has gone wrong. Please try again later.This can go on for hours. All i want to do is buy an add on with my existing credit.can't even do that on the app.Really rubb...

Can’t top up using a voucher

Can I have help I need to top up I have a voucher number but very time I call 150 it hangs up and texts are not sending