Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 753 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1046 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 24876 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13432 Views
  • 0 replies
  • 6 Helpful

Add-on Purchase broken again...or is that still?

Trying to purchase a Data Add-on for my PAYG mobile.  I have the credit on my account, , but unable to do so via either the EE app, text message to 150 or on the EE website.  Just get a message saying it's not working and to try again later. Not the ...

Nerilka by Visitor
  • 539 Views
  • 3 replies
  • 0 Helpful

Resolved! New PAYG account

I have just signed up for a PAYG account and have submitted my PAC. The confirmation email tells me that my number will be ported within 24hrs and my SIM will be sent by second class post. This would suggest a gap of several days when I will have no ...

Dragoon by Investigator
  • 772 Views
  • 9 replies
  • 6 Helpful

I BOUGHT A 15 CHIP AND I CAN'T USE IT

Hello everyone, good morning!! I bought a chip through the ee website and paid 15 pounds, so it already came with credit. However, when I send AL or BALANCE to 150, it shows a balance of 0 pounds and this has been going on for about a month. I'm tryi...

Tofani by Visitor
  • 395 Views
  • 1 replies
  • 0 Helpful

Disappearing Mobile Data PAYG

I have been advised I have used 80% of my mobile data which surprised me  but when I checked, my account showed I only have a total of 210mb when in fact I have 910mbs. Where has my data gone - really annoying

G_M_D1 by Investigator
  • 402 Views
  • 4 replies
  • 1 Helpful

Resolved! Subscription not added

Hi, I bought the £10 subscription online along with a new pay as you go sim last week, on Sunday I inserted the sim into the phone but the subscription has not yet been activated. If I call 150 it says the subscription is still waiting.What should I ...

GVD88 by Investigator
  • 605 Views
  • 9 replies
  • 5 Helpful

Buy data pack

Hello, I try to buy data pack. I top-up my account and have sufficient credit. I text to 150, ALLPACK, then I decided to buy PACK15, it ask me to reply YES for confirmation. I did it but nothing will happened. What is the problem. Also I had a welcom...

EU roaming data add ons

Hello, I'm traveling to Europe. This page says that there is an add on for 500MB data that can be bought for £3: https://ee.co.uk/help/mobile/roaming/pay-as-you-go-charges-for-roaming-in-the-eu . However, I don't see this as being available for me to...

Pagw by Investigator
  • 1535 Views
  • 15 replies
  • 2 Helpful

Pay as you go Subscription Pack

I have £35 credit on my EE Pay as you go account. I want to buy a subscription pack using the credit to use the phone abroad, but it will not allow me to purchase it.

antony78 by Visitor
  • 400 Views
  • 2 replies
  • 0 Helpful

Resolved! PAYG & MMS issues

I am on payg, I have plenty of credit, I have a Samsung A54 but for whatever reason I simply cannot send images via sms from the UK to Canada. I have no problem sending sms to Canadian numbers but even reduced size pictures end in failure with the me...

Doveash76 by Investigator
  • 658 Views
  • 5 replies
  • 1 Helpful

opening family account

I’ve been trying to find information on how to start a family account to make my partner and I’s life easier but can’t seem to find any information on how to do so? Do I just add his number into my EE account?  

wikkia by Visitor
  • 413 Views
  • 2 replies
  • 2 Helpful