Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Roaming in France

Hi. I have free roaming on my contract and it’s not working. I am in france and I need to use my phone. Any help?

Problem with automatic renewal

Hi! I have enough credit but automatic renewal didn’t work. What can I do? Thank you

mobile phone unusable

When i try to text or call, i get a message that i have not got enough credit (paygo) yet i have over £20 in my account!Trying to get in touch with ee is hopeless, gonna go somewhere else I think!.

I can't send message to 150

My ee sim card has an issue with sending messages, because it had not top up for a while so now i cant send 16 pin digits number to 150 ,What is solve?

Resolved! Pay as you go mobile WiFi Router when abroad does a person need to access data r

Mobile WiFi router pre paid Data , whilst in Europe does the device need to access Roaming

Resolved! My EE simcard is inactive

I have not topped up my simcard for 6 month - no activity - today I topped up 5$ - but my sim is still not active - and I can not call EE or Send Text - help me reactive that again . With love Thanks . [Mod edit: personal information removed]

PAYG SIM not working

Hi I've got a PAYG SIM what I haven't used before but it says it hasn't expired yet on the card it came with. I tried using on my phone but nothing happens. I can't text 150 or ring anyone. Any ideas please? Thanks

Paid for PAYG Sim - No credit added

Hi - paid £10 for a PAYG sim but no credit added when I activated it. Had to pay another £10 to activate. Will I get the original £10 added as credit? I ve seen nothing. Plan 3 weeks old. Thank you.

Number recovery

Hi I recently moved to Japan for the year to study abroad and wanted to stop paying for my EE contract however i did not intend to lose my entire account and phone number, almost everything is connected to that number and i really cannot afford to lo...

EE - packs

Hello,I tried to buy a new pack10, but it's not working. I dont really often tup up or change anything in my UK number but I struggle to do it. Can you please support? I can provide my phone number.