Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Cancel my account

I want to cancel my pay as you go broadband

Resolved! Top-up card

How can I register a new ee pay as you go Top-up card

Resolved! Show my call history

Replacement pay as you go sim

How can I get a replacement sim but keep the same number for a stolen mobile phone?

Resolved! Payments

buongiorno, devo parlare assolutamente con qualcuno perché mi stanno addebitando più soldi mensilmente. Mi hanno già addebitato questo mese 30 £ per il telefonino. Adesso mi stanno chiedendo altri soldi per il cellulare e il Wi-Fi che me l’hanno tolt...

Resolved! Re: Top up

I can’t top up my balance at all

Resolved! EE TOP

Hi, I have £49.25 in credit remaining and how do I use it getting more data or buying a £20 pack using the credit or add ons.

Add a roaming pack

I want to add a roaming pack immediately

Resolved! pay as you go

hi.i top up my phone 10pounds and its not working .i cant make any phone calls and no internet access. I had a conctract and then went to pay as you go so my sim is not hibernating. what should i do?

No credit with subscription pack

I bought a £15 subscription pack on your site, paid the money, had confirmation email, pack came, followed instructions, set up app, but even though you have taken £15 for the pack, I have no credit.. if I’ve paid £15 where is the credit?