Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1095 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1483 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 25717 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13768 Views
  • 0 replies
  • 6 Helpful

phonecall

so I just bought a 50p pay as you go sim card and  already top up on it, I can use data but I can’t do any phone call, no matter who I call it just sounds like “the system is busy” or smth. Could somebody help me?

Resolved! Calls from China

Have a new PAYG sim for 2 weeks and I am getting inundated with calls from Chinese Embassy (apparently) from different 07 mobile numbers. When I block them simply use another number, getting 5-10 a day. Have also used silence unknown callers but then...

JimH123 by Investigator
  • 1277 Views
  • 6 replies
  • 5 Helpful

Have credit but no data

Yesterday I got a message saying 30 Sep you need 20 pound for my 20 pound pack. So I decided to pay it straightaway and not wait 30 Sep. Now it shows I have 20 pound credit but I have no data. I have texted AL to 150. And it saysYour current balance ...

Narmin by Investigator
  • 805 Views
  • 5 replies
  • 3 Helpful

Add ons

Where have the add ons gone, unable to access. 

valerie13 by Investigator
  • 658 Views
  • 13 replies
  • 1 Helpful

Resolved! Keeping My EE Number Abroad: Need Advice for Long-Term Use

Hello all,I bought an EE SIM card in London, where I stayed for one year. Since then, I had to move to another country, where I've been living for over a year now, and I plan to stay here for the foreseeable future.All my accounts are linked to this ...

maddy97 by Visitor
  • 522 Views
  • 1 replies
  • 2 Helpful

I can't buy packs Just keep packs error.

I can't buy packs in app or web ,even text to 150 can't work.After I choose PACK150 and replied yes then it didn't answer anymore.I want to buy in app or web it just shows me packs error both on my phone and desktop .

Resolved! Roam like home

Help! I have a sim-only deal on my phone, I pay £10 a month but there is no contract or direct debit. It just activates when I top my phone up. Can any one tell me if I’m eligible for the roam like home package and if I’ll get the text when I arrive ...

Jaz28 by Explorer
  • 3578 Views
  • 4 replies
  • 2 Helpful

Resolved! Cancelling 4G wifi

I am trying to cancel my pay as you go monthly 4G wifi, but EE are making it impossible to do so. I am unable ot register my account online as it doesn't recognise my account number, the shop I bought it from won't reply or help. I need help to cance...

GMcl1 by Visitor
  • 512 Views
  • 1 replies
  • 0 Helpful

Resolved! Bank card

Higood afternoon, How could I check if my number is linked to a bank card?best 

Jjxin by Visitor
  • 309 Views
  • 1 replies
  • 1 Helpful