Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 21537 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12377 Views
  • 0 replies
  • 6 Helpful

Resolved! Unable to call 150 or purchase pack

I have credit but I cannot w call the free 150 EE number or purchase a pack. It has been 4 days and I have not heard back from EE FB messenger and they couldn’t fix it in store. Suggestions would be amazing . 

Why would you hang me up in the middle of a call?

Ran out of credit in the middle of a call... instead of letting me finish the conversation, they (EE) just hung me up in the middle of the call! Firstly, how rude does that seem to the other person? Secondly, couldn't you just let us finish our call ...

1.BAD SERVICE , 2.FALSE ADVERTISING , 3. SCAM PRACTICES

1. BAD SERVICE. Network Coverage in my adress working, cant say good working, but usable working only from Midnight till around 6AM. Rest time network connecting and dowload some data every 45-60 second. 1min need to wait for loading just simply www....

zurging by Explorer
  • 501 Views
  • 3 replies
  • 4 Helpful

Resolved! Top up card

Hi my top card expires in December 2024.i am a full time career and unable to nip to a ee store and was wondering if there is another way I can get a replacement with the things I get on this one.i have bin a loyal customer since I was 16 and just ne...

Matt380 by Visitor
  • 672 Views
  • 2 replies
  • 3 Helpful

Top up PAYG phone - stuck at "Go to Menu > Top Up"

I'm trying to top up my PAYG phone. According to the website, the steps are:Log in to My EE.Go to Menu > Top upI've done the first step "Log in to My EE", but I'm stuck at the second step "Go to Menu > Top Up". The first step "Log in to My EE" takes ...

Continuing Pay As You Go pack

I have been using pay as you go for about 9 months in the past and had to stop it due to overseas traveling for about a month. I am returning to UK soon so I was trying to see how I can continue that but I am bot sure how to do that. I was able to to...