Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Need help plz just a few mins to contact my mum is hospital please

Resolved! Unable to call 150 or purchase pack

I have credit but I cannot w call the free 150 EE number or purchase a pack. It has been 4 days and I have not heard back from EE FB messenger and they couldn’t fix it in store. Suggestions would be amazing .

Why would you hang me up in the middle of a call?

Ran out of credit in the middle of a call... instead of letting me finish the conversation, they (EE) just hung me up in the middle of the call! Firstly, how rude does that seem to the other person? Secondly, couldn't you just let us finish our call ...

1.BAD SERVICE , 2.FALSE ADVERTISING , 3. SCAM PRACTICES

1. BAD SERVICE. Network Coverage in my adress working, cant say good working, but usable working only from Midnight till around 6AM. Rest time network connecting and dowload some data every 45-60 second. 1min need to wait for loading just simply www....

My monthly pack has not restarted...

I have enough credit but my pack has not restarted. This has never happened before. Is there a known technical issue?Thanks.

Cant use my £73 credit

My payg sim isn't working despite having £73 credit because i haven't sent a text or made a phone call in 4 months

Resolved! Top up card

Hi my top card expires in December 2024.i am a full time career and unable to nip to a ee store and was wondering if there is another way I can get a replacement with the things I get on this one.i have bin a loyal customer since I was 16 and just ne...

Resolved! Credit started a new pack despite already having a pack active

I purchased a pay as you go sim and paid £20 at that time for the £20 pack which would give me 100MB of data for 30 days. When I received the sim I had data but the profile said I had 0MG despite being on this plan. I assumed it was working anyway an...

Top up PAYG phone - stuck at "Go to Menu > Top Up"

I'm trying to top up my PAYG phone. According to the website, the steps are:Log in to My EE.Go to Menu > Top upI've done the first step "Log in to My EE", but I'm stuck at the second step "Go to Menu > Top Up". The first step "Log in to My EE" takes ...

Continuing Pay As You Go pack

I have been using pay as you go for about 9 months in the past and had to stop it due to overseas traveling for about a month. I am returning to UK soon so I was trying to see how I can continue that but I am bot sure how to do that. I was able to to...