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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 183 Views
  • 2 replies
  • 6 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22784 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12784 Views
  • 0 replies
  • 6 Helpful

Additional authentication required Is Blank

I’m trying to set up a payment method for my data plan but the Additional authentication tab is blank underneath so I can’t confirm my payment, please help! I’ve tried everything, including clearing the Cache and data of my web browser, plus other we...

Sim hibernation

I have a pay as you go SIM that was used for data only with an EE Osprey Mini but has not been used in a few years I recently looked into starting to use it again so went online to top it up already had £15.00 credit, but I added another £15.00, so I...

Add ons

Why is the EE website constantly telling me I can't buy add ons as ' Sorry, something has gone wrong. Please try again later.This can go on for hours. All i want to do is buy an add on with my existing credit.can't even do that on the app.Really rubb...

tigercox by • Visitor
  • 364 Views
  • 1 replies
  • 0 Helpful

Can’t top up using a voucher

Can I have help I need to top up I have a voucher number but very time I call 150 it hangs up and texts are not  sending 

Tyty5 by • Visitor
  • 383 Views
  • 1 replies
  • 1 Helpful

Data

How to transfer credit on phone to buy data 

PaYGo sim

I ordered 3 sim cards and I have only been billed for one. But none have shown up yet

ManxMann by • Visitor
  • 326 Views
  • 2 replies
  • 1 Helpful

Old PAYG Sim - never used - is it now useless?

Hi, I’ve found an old PAYG SIM that’s never been opened let alone used that I was hoping to put into a spare phone. Is it completely useless now as it will definitely be a couple of years since it was bought?Thanks

Rachey123 by • Investigator
  • 342 Views
  • 3 replies
  • 1 Helpful

Buy a pack

I have 13.98 in credit and I like to use to buy a pack is this possible?

Ls1904 by • Visitor
  • 369 Views
  • 2 replies
  • 1 Helpful

Data

Can you just buy extra data on pay as you go sim when got a pack?

shauna7 by • Visitor
  • 515 Views
  • 3 replies
  • 2 Helpful
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