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Re: When this is fixed? ADDONS PURCHASE ERROR

KazLoku2
Explorer

‎19-04-2024 11:51 AM

Do you have to have a data plan to ad a data add on? I was hopin to add just 10b data or £5 to no plan.

0 Helpful
11 REPLIES 11
KazLoku2
Explorer

‎19-04-2024 11:54 AM

I has worked last month. I have a remote camera and I can put the £50/£60 1 year card in there but then the tarrif becomes £10 / month 30Gig (I need about 1gig / month). Now I'm getting the error.

0 Helpful
Leanne_T
EE Community Support Team
In response to KazLoku2

‎19-04-2024 02:20 PM

Hi there @KazLoku2 

Thanks for coming here 🙂

Are you able to connect to the camera and open a web browser once connected and go to add-on.ee.co.uk then go to Purchase and select the data add-on you want to buy? 

Leanne. 

0 Helpful
dragdropcouk
Visitor
In response to Leanne_T

‎26-04-2024 05:07 PM

Hi getting the same error here, attached a couple screenshots. Any suggestions?

Screenshot_20240426-170551-660.png

 

Screenshot_20240426-170129-058.png

 

0 Helpful
Christopher_G
EE Community Support Team
In response to dragdropcouk

‎26-04-2024 06:33 PM

Hi @dragdropcouk 

Welcome to the community.

Could you try deleting and redownloading the app please? Also, could you try adding an add-on through this add-on hub, when not connected to WiFi?

Chris

0 Helpful
Sliggers200
Investigator
Investigator

‎28-04-2024 08:48 PM

Hi,

I have a similar issue - my Dad as an EE 4GEE dongle that we top up with data so he can link his laptop to it when out. He uses it periodically so we don't need a monthly plan and just topped up occasionally. I did this previously via the website as I live elsewhere.

Now the data has run out but when I go to add more data (there is enough credit on the account) but I get the AddOns Purchase Error message and cannot buy the add on. I do not have the dongle.

James

0 Helpful
Christopher_G
EE Community Support Team
In response to Sliggers200

‎29-04-2024 07:52 AM

Hi @Sliggers200 

Welcome to the community.

Could you try on the EE Online account using a different device or browser please?

Chris

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Sliggers200

‎30-04-2024 07:48 PM

@Sliggers200 : Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Sliggers200
Investigator
Investigator
In response to Christopher_G

‎30-04-2024 08:48 PM

Hi Chris,

Tried via the link in your mail using a different device but have the same issue.

I can see the credit on the account, but when clicking to view/select add-ons to purchase with that credit I just get the same Addons Purchase Error message.

Thanks

Sent from Outlook for iOS<>
0 Helpful
James_B
EE Community Support Team
In response to Sliggers200

‎01-05-2024 08:33 AM

Hi @Sliggers200,

I'm sorry to hear you're having problems purchasing an add-on.

Has the dongle been out of use for an extended period?

James

0 Helpful