When this is fixed? ADDONS PURCHASE ERROR

[KazLoku2]

Do you have to have a data plan to ad a data add on? I was hopin to add just 10b data or £5 to no plan.

[KazLoku2]

I has worked last month. I have a remote camera and I can put the £50/£60 1 year card in there but then the tarrif becomes £10 / month 30Gig (I need about 1gig / month). Now I'm getting the error.

[Leanne_T]

Hi there @KazLoku2 

Thanks for coming here 🙂

Are you able to connect to the camera and open a web browser once connected and go to add-on.ee.co.uk then go to Purchase and select the data add-on you want to buy? 

Leanne. 

[dragdropcouk]

Hi getting the same error here, attached a couple screenshots. Any suggestions?

 

 

[Christopher_G]

Hi @dragdropcouk 

Welcome to the community.

Could you try deleting and redownloading the app please? Also, could you try adding an add-on through this add-on hub, when not connected to WiFi?

Chris

[Sliggers200]

Hi,

I have a similar issue - my Dad as an EE 4GEE dongle that we top up with data so he can link his laptop to it when out. He uses it periodically so we don't need a monthly plan and just topped up occasionally. I did this previously via the website as I live elsewhere.

Now the data has run out but when I go to add more data (there is enough credit on the account) but I get the AddOns Purchase Error message and cannot buy the add on. I do not have the dongle.

James

[Christopher_G]

Hi @Sliggers200 

Welcome to the community.

Could you try on the EE Online account using a different device or browser please?

Chris

[XRaySpeX]

@Sliggers200 : Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

[Sliggers200]

Hi Chris,

Tried via the link in your mail using a different device but have the same issue.

I can see the credit on the account, but when clicking to view/select add-ons to purchase with that credit I just get the same Addons Purchase Error message.

Thanks

Sent from Outlook for iOS<>

[James_B]

Hi @Sliggers200,

I'm sorry to hear you're having problems purchasing an add-on.

Has the dongle been out of use for an extended period?

James