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Gayanwb
Visitor

‎21-09-2024 01:54 PM

I topped up my new SIM today via online usingy bank card. Payment was deducted from the account. But my mobile number hasn't been topped up yet . It's 6 hours gone now after payment.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎21-09-2024 02:01 PM

Hi @Gayanwb 

Try restarting your device and then text BA to 150, what does it say.

Are you in the UK and was the SIM activated in the UK.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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