Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

How can i switch to the new £35 PAYG pack?

Good morning.How do i switch to the new PAYG £35 pack? What do i need to do to use this new pack?EE recently announced a new PAYG £35 pack which gives unlimited calls and unlimited texts and unlimited data:https://ee.co.uk/mobile/pay-as-you-go-sim-on...

Payment issue

I am trying to buy an add on package of data and minutes for my Sim but when i put in card details and click confirm it takes me back to the page to fill the card details again. I have tried this with multiple cards but the payment doesn’t seem to go...

Resolved! HOW CAN I TRACK MY ORDER

I have ordered my new SIM card for ee last Thursday. However I haven’t receive any sms or notifications related to my SIM card. I tried to track my order in the app, but it said I cannot track my order and there is a technical issue. Please help me w...

Top-up pack did not work correctly

good evening, I topped up my phone bill and chose pack20, but I got 5 and it asks me to buy again?

I have £10 credit but no data texts or calls?

Hi there, I’ve topped up my account with £10 credit but it still says I have no data, text or calls? And I can’t get an add on because the page is t working?

I am in credit, having renewed my pack. It hasn't updated and I have no data.

Resolved! Travelling to Australia on PAYG

Hello,I'm struggling to find info on how much it'll cost to use data in Oz whilst I'm on a PAYG. It looks like my own data won't transfer over when I'm in Australia and I'll need to purchase some. Has anyone had to do this...how much and how....any ...

Resolved! payg balance

hi, i recently topped up my number with 10 pounds and i texted 150 and it did say that i have a balance of 10 pounds. the issue is, i don't know how much data and/or calls the 10 pounds gets me and the text doesn't include the amount of data or calls...

Bought add on by accident, need monthly subscription instead

I need a refund on buying an add on for Data on top up, my parents did not tell me that add ons did not include texts or calls, I'd like my money back on it, but not sure if they would, has anyone else needed to refund an add on before, and did they ...

Resolved! buying a pack

i topped up my EE sim card but when trying to buy a pack it keeps saying prepaid packs error,im trying to use the credit i have on my sim account to purchase the pack,i also tried using bank card