Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22013 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12537 Views
  • 0 replies
  • 6 Helpful

Phone number deactivated

I have a pay as you go sim for my daughter for summer use.  It is not working even though i have topped it up several times.  Can it be re-activated somehow?

Clarrold by Visitor
  • 538 Views
  • 2 replies
  • 4 Helpful

Urgent EE Contact

EE have cut off my daughter's mobile due to their incompetence and inability to change my payment card details.How can I contact EE RIGHT NOW to get my daughter's phone back up and running?

gac1_99 by Investigator
  • 555 Views
  • 3 replies
  • 0 Helpful

Still can’t buy £30 Pay As You Go Pack!!!

I have a £15 Pay As You Go Bundle with UNL. text, UNL. calls and 25GB data. Because the data not enough for me , I tried to buy the £30 bundle (125GB data ,UNL. text and messages).First time ,I just sent the message: PACK30 to 150… I had the answer: ...

Szicso by Investigator
  • 996 Views
  • 8 replies
  • 1 Helpful

Unlimted data for the day

Is the 1115 texting service down? I had manged to topup my sim. But the other texting service for the unlimited deal for the day is down I think. I've been trying to top it up but I've not been getting a text back, whereas I text the other service fo...

Lia20b by Visitor
  • 366 Views
  • 1 replies
  • 1 Helpful

Bundles

I’ve just brought a £10 bundle sim from the shop and it’s not adding the bundle to my sim ?(( I’ve topped it up with the correct amount of credit ))

"Prepaid Packs Error" page

Have a SIM that went into "hibernation". Called E and got it reactivated. Account is functional and I have been able to top up (twice!). BUT: cannot convert top-up into subscription pack, nor will buying a subscription pack directly by card go throug...

CJH53 by Investigator
  • 809 Views
  • 9 replies
  • 4 Helpful

SIM card suspended due to inactivity

My Sim card was suspended due to inactivity, I was told it will be back working within 24hrs by Instagram chat, now is 48hrs and is still not working. I have topped up the account and I am abroad, but I am not getting the Welcome to Argentina message...

NoeliaT by Visitor
  • 1074 Views
  • 3 replies
  • 5 Helpful

add-on page shows er

helloit is a month that i can not visit the add-on page for me pay as you go sim cardI am abroad, and customer care told me I should buy a roaming add-on to be able to send a text or make a callright now, my sim card only receives SMSit is a month af...

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