Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG SIM data add on not working

I have a PAYG sim inside a remote dongle in a holiday let.. it’s currently the only way I can supply WiFi for guests. I buy a 125gb pack each month but invariably it runs out and every month for the last 4/5 months I have tried adding data on remote...

Resolved! Going on holiday portugal

Going to portugal soon,On pay as you go, wondered if the charges will differ? Cheers

Topup

HelloLast month i bought Pack30 by card for 27£. I had a some credit also 27£, but it did not continued avtomatically. I have 32£ in credit now, when i want to activate Pack30 its only give me topup by card.can you help me to activete Pack30 125GB by...

Can't purchase add on

Please help I can't use my credit to purchase add on

Topping up boosts with credit not working

Any idea when this will be fixed as I put on credit but now I can’t add boosts from the credit

Resolved! Additional payer authentication

Trying to set up an automatic renewal for my 30 day pack but having authentication error it says it has taken but in red it says it is not going to renew

Roaming in South Korea

Hi,I'm travelling to South Korea and need to use data on my EE Pay as You Go phone. In the EU, I can pay £2.50 per day to access my packs. Is there an equivalent scheme in South Korea (i.e. data add-on for PAYG customers) and what is the cost, please...

Can’t use my £15 credit to buy Pack15

Hello,I previously subscribed to a £40 unli data, call and sms with a pay as you go sim. When it expired, I want to buy a cheaper pack which is PACK15. I already £15 credit on my account. However, when I texted 150 “PACK15” it replied “To buy your £1...

Changes in PAYG workflow?

Previously, it was my understanding that, when one buys a PAYG subscription pack (e.g. 8 Gb for 10 GBP), these 10 pounds counted towards the balance and effectively gave one corresponding amount of data straight away. Now, it appears as though this a...

EE summer sale: 20GB for £10

Hi! I’ve used the same EE PAYG SIM card every time I’ve been to the UK. But now I noticed that you have the 20GB for £10 summer deal if I get a new SIM card, so just went down to my local corner shop to purchase that. However, I don’t understand how ...